Jon Albano is the Founder and CEO of the LodgingMetrics dashboard for hotels, and host of the Lodging Leaders podcast.
For more than 13 years, he defined Membership Services for AAHOA, one of the fastest-growing organizations in the hospitality industry, with more than 12,500 members owning more than 20,000 hotels that total $128 billion in property value. After effectively executing 13 national conventions, hundreds of regional trade shows, and attending numerous industry events, Jon is recognized by many as a leading hospitality needs expert in bringing owners and vendors together for mutual gain.
As Vice President of Membership, he led the Membership, Education & Professional Development, Public Relations & Communications, and Information Technology departments. Jon used his engineering background and passion for efficiencies to improve staff productivity and enhanced members’ experience by implementing countless technology solutions, designing custom software, and overseeing the development of multiple websites and mobile applications.
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.
Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.