Raman “RP” Rama is the Vice President and Chief Technology Officer/Chief Information Officer of JHM Hotels.
Born in Malawi, Africa, RP obtained his education from a few different places. While he was waiting for his U.S. Visa, he taught economics and business administration to students who are still in touch with him. Once he obtained his visa in 1981, he came to the U.S. and began working with his brothers (JP, HP, MP and DP Rama) at the family-owned business, JHM Hotels.
RP RamaFrom July until November of 1981, RP learned the hotel business from the ground up. He started out painting doors, cleaning parking lots, doing laundry and housekeeping. He moved on to engineering work, check-ins and check-outs, and expanded into payroll and money management. That November, JHM Hotels acquired 2 more hotels in Hattiesburg and Jackson (Mississippi), and RP began managing the 123 room Hattiesburg property. As the company acquired more properties in MS, RP’s role expanded to Regional Manager over 4 properties.
In 1988, RP was asked to go to their hotel in San Bernardino, California, to “clean house.” They had purchased the property a few years before, and they realized some changes needed to be made, including hiring a new manager for the hotel.
In June, 1989, RP returned to the corporate offices in Greenville, South Carolina, and began working in the accounting department. RP realized he had to scout for new technology, so he joined HFTP (Hospitality Financial and Technology Professionals) and attended their HITEC conference in Baltimore in 1991.
RP is one of the principal owners, Chief Technology Officer, and Chief Information Officer for JHM Hotels. He admits that there is a great deal of information coming in. What he places his best efforts in, is consolidating all that information and creating meaningful reports and insights to the operations of the business. This has enhanced productivity levels and efficiency in the decision making process. Additionally, it ensures accuracy for the time when the information is most needed so adequate action can be taken.
Hoteliers and allied companies invested in both lodging and senior-living assets demonstrate how the spirit of hospitality and its best practices extend into other real-estate-asset groups. Episode 343 of Lodging Leaders podcast is the second in a two-part series that explores the hospitality industry’s growing interest in senior living.
Since she was a teenager volunteering at senior-living facilities in Boston, Serena Lipton knew she wanted a career in senior housing. But she had a difficult time finding the college program she believed would educate and prepare her to serve in the senior-living industry. After graduating from Boston University School of Hospitality Administration and working as an analyst for JLL’s Senior Housing Valuation Advisory, Lipton finally found what she was looking for. This fall she enrolled in BU’s Master of Management in Hospitality with a new concentration in senior living. She and other students are on the cusp of what BUSHA believes is a massive shift in how Americans view aging and where opportunities lie for the hospitality industry.