Nancy Johnson’s career in hospitality spans more than 40 years, the last 25 of which were in executive roles with Carlson that include heading up the brands Country Inn & Suites™ and Radisson Hotels International. Nancy served as Chair of the American Hotel and Lodging Association (AHLA) in 2012, and initiated AH&LA’s Women in Lodging Council. Nancy is recognized by many as a spokesperson for the industry, she has participated in a variety of speaking engagements, panels, and leadership programs internationally.
Nancy practically grew up in the hotel industry. By the age of 21, she was married and divorced with two small children. Since her top priority was being home with her children during the day, she took a night job as a cocktail waitress at a full service hotel. She knew she could make more money as a bartender, but the owner of the hotel told her “women don’t bartend,” so she made the tough choice to leave the hotel and started bartending at an independent bar. Within a month, the owner of the hotel realized he was losing business, so he offered her a bartending position. She was eventually promoted to front desk clerk, then Banquet Manager, and finally assistant General Manager. This was Nancy’s first leadership experience.
Nancy then worked for a construction company as a hotel specialist and stayed on through the construction of 48 new hotels. This position provided a lot of great opportunities for her, and she continued to hone her skills by taking blueprint, marketing, and real estate courses. Nancy worked for McDonalds and learned planned unit development. This lead her to become involved in local government. What Nancy loves about this industry is that there have always been many choices. However, the bottom line is always to be of SERVICE.
Global business travel is a $1.4 trillion industry. The Global Business Travel Association calculates the coronavirus pandemic in 2020 resulted in a loss of $113 billion in business travel spend in hotels, airlines and other sectors of the travel industry. But all is not lost. GBTA, industry analysts and travel management companies see some green shoots of hope for 2021 as the COVID-19 vaccine rolls out and corporations put some of their people on the road again. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.
Long Live Lodging, an online multimedia news organization that covers the hospitality industry, found itself tossing aside its plans for news coverage late in the first quarter of 2020, when the coronavirus pandemic hit the U.S. and devastated the hospitality industry. The year turned out to be ground-breaking for Long Live Lodging, which developed the industry’s first live digital conference, and its podcast, Lodging Leaders, which increased its followers through timely, credible and balanced reporting on trends and issues driving the industry during the historic year. The company also won international recognition for its coverage of the COVID-19 crisis and its work as a whole. Long Live Lodging is a startup media company, formed in 2019, with Lodging Leaders, which was founded in 2015. In today’s report, we celebrate the podcast’s 300th episode. Podcast founder and co-host Jon Albano and co-host Judy Maxwell have a free-wheeling conversation in which they review the top podcasts of 2020 (Can anyone say ‘fair franchising’?) and give a brief preview of what the media organization plans for 2021.