Doug Collins is President of DC Hospitality, a hotel brokerage firm based in Atlanta, Ga. DC Hospitality was formed in 2014 and offers comprehensive brokerage services to the hospitality industry throughout the country.
He is also CEO of Hospitality Lodging Systems, owner of the Budgetel and Haven Hotels Lodging hotel chains.
Collins served as Chairman and Chief Executive Officer of Atlanta based America’s Best Franchising, a position he held since the company’s inception in January of 1993 to February 2014.
America’s Best Franchising operates almost 300 properties, with a total of more than 20,000 rooms, under its four upper economy hotel brands – America’s Best Inns & Suites, Budgetel Inns & Suites, Country Hearth Inns & Suites, and Vagabond Inns & Suites – plus its upscale 3 Palms brand for independent hotels. Most properties are located in the United States, with locations also in India, Argentina, China, and Nigeria.
Prior to joining America’s Best Franchising, Collins held positions as Chief Financial Officer and then as President of Days Inn of America, one of the world’s largest hotel franchise systems with more than 1,800 properties.
From 1980 to 1990, Collins served in a variety of capacities with Imperial Hotels Corporation, including as President and as Vice President of Finance. He was responsible for the ownership, operation, and growth of approximately 60 properties for this publicly-held firm.
Collins earned an undergraduate degree in business at Georgetown University and an MBA in finance/investment at George Washington University. He was accredited as a certified public accountant (CPA) and practiced with the Grant Thornton firm in Washington, D.C.
Jumping to present day, Doug’s Hospitality Lodging Systems (HLS) assumed sole worldwide franchising and management of the Budgetel Inns & Suites brand (http://www.budgetel.com) last November, but the resurrection of the Budgetel brand isn’t the only item on Hospitality Lodging Systems’ agenda. HLS also launced a new soft brand, Haven Hotels, earlier this year with their first Haven property in Dallas, TX, and their second one due to be announced in the next couple months. Haven hotels will positioned in the mid through upscale segment and allow properties to keep all or part of their identity while also having access to services such as reservations, and help with their revenue and reservation management to improve their profitability.
What makes Budgetel special is that it offers a brand website essential reservation system and access to major travel sites and their agents around the world. This is essential in today’s growing technological world which is in a state of rapid and constant expansion.
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.