CUSTOMER SERVICE & CX
018 | Service, Employee Benefits, Operating Debt Free and Entrepreneurial Responsibility with Harris Rosen
CUSTOMER SERVICE & CX
Harris Rosen is president and COO of Rosen Hotels & Resorts and is Florida’s largest independent hotelier. Founded in 1974, Rosen Hotels & Resorts currently features a collection of seven Central Florida hotels offering a total of more than 6,300 guest rooms, approximately six percent of the Central Florida inventory.
Rosen Hotels has several subsidiaries that work with the parent company to create a synergy that maximizes operational efficiencies. Founded in 1997 as an internal solution for Rosen Hotels & Resorts, Millennium Technology Group in Orlando is a leading provider of quality IT products and telecommunications services for the hospitality industry. Founded in 1995, Provinsure is Rosen’s insurance agency and risk management consulting company and assists companies in setting up self-insured healthcare programs and primary care medical centers similar to Rosen Hotels’ in-house programs. Rosen Hotels & Resorts has been nationally recognized for its innovative, trend-setting associate wellness and preventative care programs as well as the company’s low-cost insurance and on-site, full-service medical clinic.
Resources & Links
Harris Rosen
- Email: hrosen[at]rosenhotels.com
- Wikipedia
Rosen Hotels & Resorts
CUSTOMER SERVICE & CX
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346 | Repositioning For Recovery: Hotel conversions to outpace new builds
Lodging Econometrics has tracked the hotel industry since 1998. Its global database includes new-hotel pipelines as well as renovations and brand conversions. Hotel franchisers once eager to launch new brands are focused on converting existing hotels because it’s a faster way to recover revenue lost to the COVID-19 pandemic than through new construction. In Episode 346, Lodging Leaders explores the increasing number of conversions in the U.S. hotel industry and what owners and operators need to consider before repositioning an asset.
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345 | ‘Rosy View of Future’: Hotel industry sees unleashing of pent-up investor demand
In the first few months of the COVID-19 pandemic in the U.S., financiers anticipated a swell of distressed hotel businesses. Some raised rescue funds to respond to what they thought was a pending crisis. Though there are financial rescues taking place, the level of such activity is far below what industry advisers and fund managers expected. Commercial real estate investors positioned to act in the early days of the pandemic held off and are now just beginning to unleash their cash hoards totaling billions of dollars. Episode 345 of Lodging Leaders podcast explores the state of capital investment in the hotel industry.