LODGING LEADERS
024 | The Future of Almost Everything with Patrick Dixon
LODGING LEADERS
Patrick Dixon has been ranked as one of the 20 most influential business thinkers alive today by Thinkers 50. He’s often described as a Futurist keynote speaker, and he’s authored 16 books (650,000 in print in 40 languages) including Futurewise, SustainAgility, The Genetic Revolution, Building a Better Business, and his latest book, The Future of Almost Everything.
Patrick consults to multinationals on wide range of trends / strategic issues, across every industry, and keynotes at conferences on global trends in up to 4 countries a week (53 nations) – from 15 to 4,500 people in each group, for companies such as Google, Microsoft, General Electric, GSK, Siemens, Phillips, AT&T, BP, Prudential, and Barclays Bank.
He has contributed (keynotes / lectures) to Executive Education, MBA and many other programmes at London Business School since 1999, as well as to Open Programmes at six other business schools.
Patrick is Founder and Chairman of Global Change Ltd (trends and strategy consulting), Chairman of Virttu Biologics Ltd (cancer research biotech), and non-executive director of Acromas Health Care Ltd (Allied Health Care Ltd, Nestor Health Care Ltd and Saga Health Care Ltd).
In This Episode, Patrick Talks About:
- What it means to be a futurist
- Motivating your staff, and the mistakes that many companies that demotivate their employees.
- How to amaze your guests by looking at the experience you create at your hotel from their perspective.
- Understanding how your customer is feeling right now – are they exhausted from a long day of travel, stressed about a business meeting they have tomorrow, hungry, thirsty, tired?
- Big data, and ways technology can enhance the customer experience.
- Social media, reviews, and the truth about how Google ranks reviews.
Resources & Links
Patrick Dixon
LODGING LEADERS
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330 | Youthful Perspective: Industry leader Bijal Patel mourns the loss of ‘an entire generation’ of hospitality workers
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
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329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.