LODGING LEADERS
024 | The Future of Almost Everything with Patrick Dixon
LODGING LEADERS
Patrick Dixon has been ranked as one of the 20 most influential business thinkers alive today by Thinkers 50. He’s often described as a Futurist keynote speaker, and he’s authored 16 books (650,000 in print in 40 languages) including Futurewise, SustainAgility, The Genetic Revolution, Building a Better Business, and his latest book, The Future of Almost Everything.
Patrick consults to multinationals on wide range of trends / strategic issues, across every industry, and keynotes at conferences on global trends in up to 4 countries a week (53 nations) – from 15 to 4,500 people in each group, for companies such as Google, Microsoft, General Electric, GSK, Siemens, Phillips, AT&T, BP, Prudential, and Barclays Bank.
He has contributed (keynotes / lectures) to Executive Education, MBA and many other programmes at London Business School since 1999, as well as to Open Programmes at six other business schools.
Patrick is Founder and Chairman of Global Change Ltd (trends and strategy consulting), Chairman of Virttu Biologics Ltd (cancer research biotech), and non-executive director of Acromas Health Care Ltd (Allied Health Care Ltd, Nestor Health Care Ltd and Saga Health Care Ltd).
In This Episode, Patrick Talks About:
- What it means to be a futurist
- Motivating your staff, and the mistakes that many companies that demotivate their employees.
- How to amaze your guests by looking at the experience you create at your hotel from their perspective.
- Understanding how your customer is feeling right now – are they exhausted from a long day of travel, stressed about a business meeting they have tomorrow, hungry, thirsty, tired?
- Big data, and ways technology can enhance the customer experience.
- Social media, reviews, and the truth about how Google ranks reviews.
Resources & Links
Patrick Dixon
LODGING LEADERS
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295 | Doing Well: Coronavirus pandemic advances wellness design and programs in hotels
The coronavirus pandemic is forcing the lodging industry to rethink health and wellness. Designers such as Blanche Garcia of B. Garcia Designs see this as an opportunity for hotels to revise their messaging beyond clean and safe by introducing wellness products and programs they can market and attract guests who want to feel good during their stay and return home feeling better than when they left. Those who promote healthy buildings as well as safe travel are exploring how implementing elements of wellness can be a cure for hotel businesses struggling to survive the COVID-19 pandemic and the subsequent economic downturn. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hotel industry.
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294 | She is a Hotel Investor: What She Has a Deal can teach every hotel investor
She Has a Deal, a program that promotes women as hotel owners, last month minted several new investors through its inaugural pitch competition. Long Live Lodging examines what it took for the three women who comprise the team called Datcher to win the top prize of $50,000 in equity in a fund that would include their $27.4 million project proposed for downtown Detroit. Two additional projects proposed during the competition were selected to benefit from She Has a Deal’s first investment fund. Datcher’s winning formula as well as the other project proposals can be emulated as hotel developers and investors search for ways to fund upcoming projects that reduce investors’ risk while delivering a healthy return as the lodging industry navigates its way through the business downturn caused by the coronavirus pandemic.