LODGING LEADERS
024 | The Future of Almost Everything with Patrick Dixon
LODGING LEADERS
Patrick Dixon has been ranked as one of the 20 most influential business thinkers alive today by Thinkers 50. He’s often described as a Futurist keynote speaker, and he’s authored 16 books (650,000 in print in 40 languages) including Futurewise, SustainAgility, The Genetic Revolution, Building a Better Business, and his latest book, The Future of Almost Everything.
Patrick consults to multinationals on wide range of trends / strategic issues, across every industry, and keynotes at conferences on global trends in up to 4 countries a week (53 nations) – from 15 to 4,500 people in each group, for companies such as Google, Microsoft, General Electric, GSK, Siemens, Phillips, AT&T, BP, Prudential, and Barclays Bank.
He has contributed (keynotes / lectures) to Executive Education, MBA and many other programmes at London Business School since 1999, as well as to Open Programmes at six other business schools.
Patrick is Founder and Chairman of Global Change Ltd (trends and strategy consulting), Chairman of Virttu Biologics Ltd (cancer research biotech), and non-executive director of Acromas Health Care Ltd (Allied Health Care Ltd, Nestor Health Care Ltd and Saga Health Care Ltd).
In This Episode, Patrick Talks About:
- What it means to be a futurist
- Motivating your staff, and the mistakes that many companies that demotivate their employees.
- How to amaze your guests by looking at the experience you create at your hotel from their perspective.
- Understanding how your customer is feeling right now – are they exhausted from a long day of travel, stressed about a business meeting they have tomorrow, hungry, thirsty, tired?
- Big data, and ways technology can enhance the customer experience.
- Social media, reviews, and the truth about how Google ranks reviews.
Resources & Links
Patrick Dixon
LODGING LEADERS
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341 | One Big Happy: Travel survey reveals how hotels can attract families
Rainer Jenss of Nyack, New York, founded the Family Travel Association seven years ago to help parents and caregivers introduce children to the world through travel, whether that’s a yearlong trip around the world that Jenss and his family took or a weekend getaway to a nearby destination. To help the travel industry gauge what parents want when they take their kids on vacation, FTA conducts an annual study. The U.S. Family Travel Survey 2021 reveals the shift in mindset the COVID-19 pandemic has created in families planning a trip over the next 12 months. Hoteliers use can use the information to generate business and boost their strategies to recover and sustain business now and other the coming months.
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340 | New Glass Ceiling: Industry leaders work to shatter barriers for women hotel owners and investors
Whether they’re new to the concept or they’ve worked in lodging for years, women are an emerging force in hotel development, investment and ownership. Several industry leaders are making significant strides in building programs that encourage and support women interested in becoming hotel owners and investors. This report examines new projects and updates the status of existing efforts by industry leaders to recruit women as owners and help them hurdle barriers such as critical access to capital.