LODGING LEADERS

025 | Bringing Magic To Hotels With Kunal Patel

LODGING LEADERS

Kunal Patel grew up in the hotel industry. The son of successful multi-property owners, he learned firsthand how difficult it is to make a hotel run efficiently.

Kunal commenced studies in Business at Florida Atlantic University in Boca Raton, Fla, before transferring to Florida State/Florida A&M College of Engineering, where he majored in Chemical Engineering.

After excelling in his coursework and completing an internship with Carbonyx Inc., he joined the Carbonyx office in 2011 in Dahej, Gujarat, India. There, he oversaw daily operations at a $100 million facility where his responsibility including human resource management of more than 300 staff members, procurement, marketing, and product sales.

In 2014, he formed Hoteligent.com to provide innovative software and hardware solutions to help hotels improve efficiencies and drive profits.  As Chief Executive Officer, Kunal partnered with MagicJack to create a commercial-quality VoIP solution for hotels – HOTELiJack.  Together, they’re offering dependable, unlimited local and long distance telephone service for Hotels using their existing Internet connection, enabling hotels to save 60% or more compared to traditional phone solutions.

In This Episode, Kunal Talks About:

  • Trends – hotel phone usage by guests is declining, but rates continue to soar
  • The truth about many current phone solutions
  • How VoIP (Voice over IP) technology works and why it’s a smarter solution
  • Redundancy in the event your Internet connection goes down
  • Why long contracts, early termination fees, and bad customer service are a thing of the past

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