Mark Lewis-Brown is a hospitality industry veteran with 25 years of experience in online distribution, hotel operations and airline sales. He’s recognized as a visionary for product development, client services and marketing efforts at Vertical Booking, Centric Hospitality Group and Genares.
Mark founded InnPoints in 1995, giving independent and boutique properties the chance to establish a loyal client base and compete with the major hotel chains through a frequent stay program. One year later, the company merged with Bed&Breakfast Direct to form InnPoints Worldwide, an electronic reservation distribution and marketing company. After fifteen successful years of developing reservation technology and services including Qube Hotels and StayCredits, Mark played a key role in the creation of Centric Hospitality Group, designing a powerful parent company for InnPoints Worldwide and long-time partner CARINO Hotels and Resorts.
Prior to founding InnPoints, Mark owned and operated several successful lodging properties in Salt Lake City, UT and Albuquerque, NM and spent 13 years at Delta Airlines.
Hotel owners and operators who believed they could go it alone before the coronavirus pandemic devastated the hotel industry are having another think and turning to third-party managers to work their way back to profitability in the post-pandemic recovery. Another trend contributing to the growth in third-party managers’ business is more commercial real estate investors armed with cash entering the hotel sector and in need of an experienced operations team. Episode 321 of Lodging Leaders podcast explores the growth of third-party management companies over the past 12 months. This report is part of Lodging Leaders’ coverage of the coronavirus crisis and its impact on the hospitality industry.
The Ever Given container ship running aground on March 23 in the Suez Canal got worldwide attention, but it is just one of many reasons for the breaks in the global supply chain that are impacting the U.S. hotel industry’s post-pandemic revival plans. Shipping companies in Asia and Europe are contending with a boatload of challenges, including a lack of containers, traffic jams at West Coast ports and increased costs. Long Live Lodging explores what the problems mean to hotel owners and developers eager to refresh their properties and welcome guests back.