Chip is a hospitality veteran and he’s been serving the industry for more than 30 years. He’s done it all. From Dish Washer, to Front Desk Agent, Assistant General Manager, General Manager, Sales Manager, Chief Operating Officer, Chief Development Officer, and Vice President.
For the last half of the career, Chip faithfully served as Vice President and COO for America’s Best Franchising as the brand grew from just a few properties to a portfolio of nearly 300. In this role, Chip was responsible for the Company’s portfolio of brands, including Jameson Inns, America’s Best Inns, Country Hearth Inns, Budgetel Inns and 3 Palms Hotels and Resorts. He oversaw the development and implementation of operational programs and requirements and directed the Quality Assurance and Field Support programs, which included brand standards, brand compliance, property inspections, franchise administration and owner / franchisee relations.
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.