CUSTOMER SERVICE & CX
044 | Convert Your Guests Into Raving Fans with Rupesh Patel
CUSTOMER SERVICE & CX
Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into the hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his hotels.
Rupesh regularly shares his passion for entrepreneurship, customer service and marketing on numerous industry websites, social media and blogs.
In This Episode, Rupesh Reveals:
- Several ways you can connect with your guests to create a memorable experience, from business cards for ALL staff members, to personalized candy bar or water bottle wrappers.
- How simple strategies and training catapulted his exterior corridor property to rank #1 in his market on Trip Advisor – simply by encouraging more reviews.
- Several ways to encourage guest engagement and turn your guests into raving fans.
- 3 tips for maximizing your LinkedIn profile to grow your network.
- Innovative ways his hotels’ communicate local restaurants and attractions – that not only saves time for his staff, but also personalizes the experience for the guest.
If you want to convert your guests into raving fans, tune in!
Resources & Links
Posts to Check Out
Tech Tools
Rupesh Patel
- Email:
rupesh[at]smartguests.com
SmartGuests.com
CUSTOMER SERVICE & CX
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317 | Together Again: U.S. hotel industry begins to see return of small meetings
Ginny Morrison of Evanston, Illinois, is a 33-year veteran of Spire Hospitality, a hotel management company with a portfolio that spans coast-to-coast. As vice president of sales and marketing, Morrison saw the coronavirus pandemic decimate the meetings business. More than a year later, she’s witnessing a comeback as small-meeting planners are actively booking events for the last half of 2021 and beyond. As public health agencies expand COVID-19 vaccination programs across the U.S. and states ease up on public-gathering restrictions designed to keep the virus at bay, the hotel industry is seeing small meetings begin a comeback. In Episode 317, Long Live Lodging covers the state of the small-meetings sector and how hotels can grab their share of the meetings business during and post-pandemic. This report is part of our ongoing coverage about the coronavirus pandemic and its impact on the hospitality industry.
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316 | Pandemic Trailblazer: Hunter Hotel Investment Conference leads lodging industry’s 2021 event circuit
The Hunter Hotel Investment Conference will be the industry’s first large event to be held during the coronavirus pandemic. The Atlanta event will be a hybrid format of in-person and virtual access, also an industry first. Lee Hunter, chairman of the conference, knows the level of expectation is high among other conference planners as well as industry professionals eager to network after more than a yearlong hiatus. Episode 316 of Lodging Leaders podcast features Hunter as he tells what it takes to re-launch the industry’s conference circuit amid the COVID-19 outbreak.