CUSTOMER SERVICE & CX
044 | Convert Your Guests Into Raving Fans with Rupesh Patel
CUSTOMER SERVICE & CX
Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into the hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his hotels.
Rupesh regularly shares his passion for entrepreneurship, customer service and marketing on numerous industry websites, social media and blogs.
In This Episode, Rupesh Reveals:
- Several ways you can connect with your guests to create a memorable experience, from business cards for ALL staff members, to personalized candy bar or water bottle wrappers.
- How simple strategies and training catapulted his exterior corridor property to rank #1 in his market on Trip Advisor – simply by encouraging more reviews.
- Several ways to encourage guest engagement and turn your guests into raving fans.
- 3 tips for maximizing your LinkedIn profile to grow your network.
- Innovative ways his hotels’ communicate local restaurants and attractions – that not only saves time for his staff, but also personalizes the experience for the guest.
If you want to convert your guests into raving fans, tune in!
Resources & Links
Posts to Check Out
Tech Tools
Rupesh Patel
- Email:
rupesh[at]smartguests.com
SmartGuests.com
CUSTOMER SERVICE & CX
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342 | Live Long and Prosper: Hospitality industry embraces senior living
Since she was a teenager volunteering at senior-living facilities in Boston, Serena Lipton knew she wanted a career in senior housing. But she had a difficult time finding the college program she believed would educate and prepare her to serve in the senior-living industry. After graduating from Boston University School of Hospitality Administration and working as an analyst for JLL’s Senior Housing Valuation Advisory, Lipton finally found what she was looking for. This fall she enrolled in BU’s Master of Management in Hospitality with a new concentration in senior living. She and other students are on the cusp of what BUSHA believes is a massive shift in how Americans view aging and where opportunities lie for the hospitality industry.
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