CUSTOMER SERVICE & CX
044 | Convert Your Guests Into Raving Fans with Rupesh Patel
CUSTOMER SERVICE & CX
Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into the hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his hotels.
Rupesh regularly shares his passion for entrepreneurship, customer service and marketing on numerous industry websites, social media and blogs.
In This Episode, Rupesh Reveals:
- Several ways you can connect with your guests to create a memorable experience, from business cards for ALL staff members, to personalized candy bar or water bottle wrappers.
- How simple strategies and training catapulted his exterior corridor property to rank #1 in his market on Trip Advisor – simply by encouraging more reviews.
- Several ways to encourage guest engagement and turn your guests into raving fans.
- 3 tips for maximizing your LinkedIn profile to grow your network.
- Innovative ways his hotels’ communicate local restaurants and attractions – that not only saves time for his staff, but also personalizes the experience for the guest.
If you want to convert your guests into raving fans, tune in!
Resources & Links
Posts to Check Out
Tech Tools
Rupesh Patel
- Email:
rupesh[at]smartguests.com
SmartGuests.com
CUSTOMER SERVICE & CX
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329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.
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328 | Curb Appeal: Hotels’ refreshed images designed to attract road trippers
Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.