CUSTOMER SERVICE & CX
044 | Convert Your Guests Into Raving Fans with Rupesh Patel
CUSTOMER SERVICE & CX
Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into the hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his hotels.
Rupesh regularly shares his passion for entrepreneurship, customer service and marketing on numerous industry websites, social media and blogs.
In This Episode, Rupesh Reveals:
- Several ways you can connect with your guests to create a memorable experience, from business cards for ALL staff members, to personalized candy bar or water bottle wrappers.
- How simple strategies and training catapulted his exterior corridor property to rank #1 in his market on Trip Advisor – simply by encouraging more reviews.
- Several ways to encourage guest engagement and turn your guests into raving fans.
- 3 tips for maximizing your LinkedIn profile to grow your network.
- Innovative ways his hotels’ communicate local restaurants and attractions – that not only saves time for his staff, but also personalizes the experience for the guest.
If you want to convert your guests into raving fans, tune in!
Resources & Links
Posts to Check Out
Tech Tools
Rupesh Patel
- Email:
rupesh[at]smartguests.com
SmartGuests.com
CUSTOMER SERVICE & CX
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291 | On The Brink: Hotel associations lobby on Capitol Hill to ward off disaster
Leaders at AAHOA and the American Hotel & Lodging Association say time is running out for the nation’s 57,000 hotels in need of federal government financial relief as the coronavirus pandemic in the U.S. heads into its eighth month. Cecil Staton, president and CEO of AAHOA, and Chip Rogers, president and CEO of AHLA, are tirelessly rallying the industry to implore Congress to act soon before half of the country’s hotels go into foreclosure. This report is part of our ongoing coverage of the coronavirus crisis and its impact on the hotel industry.
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290 | DAY-CATIONS: Hotels turn guest rooms into private office spaces
With hotel occupancies hovering around an average of 50 percent, owners and operators are seeking new ways to generate revenue beyond traditional overnight stays. One solution in the works is day use of hotel rooms. Hotel companies such as Red Roof, Hyatt Hotels Corp. and Hilton are promoting the practice during the COVID-19 pandemic. Ahead of the curve is HotelsbyDay.com, a day-use booking platform that is marketing hotels as the new office space. Long Live Lodging explores the unconventional use of hotels and how owners and operators can position their properties to attract day users. This is part of our ongoing coverage of the coronavirus crisis and its impact on the hotel industry.