LODGING LEADERS

049 | Systems and Strategies That Make Success More Likely with Dan & Kieran

LODGING LEADERS

Dan Gregory & Kieran Flanagan are behavioral researchers and strategists, specializing in behaviors and belief systems–what drives, motivates and influences us. They have won business awards around the world for Innovation, Creativity and ROI working with such organizations as Coca-Cola, Unilever, News Corp and the United Nations in Singapore. They are passionate advocates for the commercial power of creativity and a return to more human engagement, cultures and leadership.

In This Episode, Dan and Kieran Talk About:

  • The book they co-authored entitled “Selfish, Scared & Stupid” – who they wrote it for, what it’s about, and why being selfish, scared and stupid is actually a good thing.
  • Fears, feelings and limiting beliefs, and turning things that we might perceive as a weakness into something that drives our success.
  • Flipping our fears so that the fear of NOT taking action outweighs the fear of taking action, e.g. what is the long term affect of me NOT calling on that client, or not asking for that promotion, or staying in the job that I hate because I’m afraid to make a change.
  • Being unique – while we’ve all been taught that people are like snowflakes  and no two are alike – people actually have a lot more in common with each other than have that is different.
  • Diversity in the workplace, not because it’s politically correct, but because the collective intelligence (or as they call it, We-Q) is raised when you introduce diversity.
  • How working with human nature, not against it, can make failure more difficult and success more easy.

Resources & Links

LODGING LEADERS
  • 329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals

    Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.

  • 328 | Curb Appeal: Hotels’ refreshed images designed to attract road trippers

    Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.

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