054 | Creating Rewarding Relationships with Guests, Staff and Industry Professionals with Rocco Bova


Rocco Bova is a passionate hotelier and an energetic entrepreneur with a remarkable career of nearly 20 years. He studied hotel management at Westminster College in London and Cornell University in Singapore, and he has worked in some of the finest, world class properties in amazing destinations spanning three continents. He’s led pre-opening, rebranding, and repositioning projects, and he’s recognized as a turnaround expert.

In This Episode, Rocco Talks About:

  • Customer service and how to evaluate the service levels of your teams.
  • Finding and retaining good people, and creating an empowered, engaged workforce.
  • Growing a career in hospitality, and Rocco provides tips for young hoteliers looking for a job and how to stand out.
  • The growth of the brands and their impact on the global hotel scene.
  • Technology, the Internet of things, and the guest.
  • LinkedIn, how to improve your profile, and how Rocco managed to grow his network to nearly 20,000 followers.

Rocco’s enthusiasm for this industry is infectious, and he understands how to create rewarding relationships – with the guest, with his staff, with the owners, and with other industry professionals.

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