EMPLOYEE RECRUITMENT & RETENTION
April 06, 2016

054 | Creating Rewarding Relationships with Guests, Staff and Industry Professionals with Rocco Bova

EMPLOYEE RECRUITMENT & RETENTION

Rocco Bova is a passionate hotelier and an energetic entrepreneur with a remarkable career of nearly 20 years. He studied hotel management at Westminster College in London and Cornell University in Singapore, and he has worked in some of the finest, world class properties in amazing destinations spanning three continents. He’s led pre-opening, rebranding, and repositioning projects, and he’s recognized as a turnaround expert.

In This Episode, Rocco Talks About:

  • Customer service and how to evaluate the service levels of your teams.
  • Finding and retaining good people, and creating an empowered, engaged workforce.
  • Growing a career in hospitality, and Rocco provides tips for young hoteliers looking for a job and how to stand out.
  • The growth of the brands and their impact on the global hotel scene.
  • Technology, the Internet of things, and the guest.
  • LinkedIn, how to improve your profile, and how Rocco managed to grow his network to nearly 20,000 followers.

Rocco’s enthusiasm for this industry is infectious, and he understands how to create rewarding relationships – with the guest, with his staff, with the owners, and with other industry professionals.

Resources & Links

EMPLOYEE RECRUITMENT & RETENTION

  • 311 | Shelters From the Norm: Hotels used for hospitals and housing face unexpected problems

    A year ago, Darshan Patel, CEO of Hotel Investment Group in San Diego, California, was one of the first hoteliers in the U.S. to step up and offer properties to overwhelmed hospitals seeking places to care for COVID and non-COVID patients as well as vulnerable populations. As the crisis eases and Hotel Investment Group works to return the hotels to business, Patel is negotiating with local governments to pay for the wear and tear on the properties. Patel is not alone as many hoteliers are unexpectedly dealing with problems that state and local governments’ urgent decisions have created, including property damage, increased costs and eviction bans. This report is the second in a two-part series examining the pros and cons of opening hotels to alternative uses during the pandemic. It is part of Long Live Lodging’s special coverage of the coronavirus crisis and its impact on the hospitality industry.

  • 310 | Hotels Convert to Housing: Federal COVID-19-relief funds fuel transactions

    Dhruv Patel, president of Ridgemont Hospitality, in October shared a bittersweet moment with his parents, Pravin and Sima Patel, when the family business sold the first motel that Pravin had built from the ground up more than 30 years ago. But they rest assured knowing it was the right decision because the 22-room property is being converted into affordable housing for military veterans at risk of homelessness. The transaction is among hundreds taking place across the U.S. as state and local governments work with non-profit agencies to create affordable housing solutions for vulnerable populations amid the COVID-19 pandemic. In Episode 310 Long Live Lodging reports on the financial and legal aspects of what it takes to convert a hotel into long-term housing. This report is part of Long Live Lodging’s special coverage of the coronavirus crisis and its impact on the hospitality industry.

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