EMPLOYEE RECRUITMENT & RETENTION
054 | Creating Rewarding Relationships with Guests, Staff and Industry Professionals with Rocco Bova
EMPLOYEE RECRUITMENT & RETENTION
Rocco Bova is a passionate hotelier and an energetic entrepreneur with a remarkable career of nearly 20 years. He studied hotel management at Westminster College in London and Cornell University in Singapore, and he has worked in some of the finest, world class properties in amazing destinations spanning three continents. He’s led pre-opening, rebranding, and repositioning projects, and he’s recognized as a turnaround expert.
In This Episode, Rocco Talks About:
- Customer service and how to evaluate the service levels of your teams.
- Finding and retaining good people, and creating an empowered, engaged workforce.
- Growing a career in hospitality, and Rocco provides tips for young hoteliers looking for a job and how to stand out.
- The growth of the brands and their impact on the global hotel scene.
- Technology, the Internet of things, and the guest.
- LinkedIn, how to improve your profile, and how Rocco managed to grow his network to nearly 20,000 followers.
Rocco’s enthusiasm for this industry is infectious, and he understands how to create rewarding relationships – with the guest, with his staff, with the owners, and with other industry professionals.
Resources & Links
- roccobova[at]hotmail.com
- Rocco on LinkedIn
- Rocco on Facebook
- Rocco on Twitter
EMPLOYEE RECRUITMENT & RETENTION
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346 | Repositioning For Recovery: Hotel conversions to outpace new builds
Lodging Econometrics has tracked the hotel industry since 1998. Its global database includes new-hotel pipelines as well as renovations and brand conversions. Hotel franchisers once eager to launch new brands are focused on converting existing hotels because it’s a faster way to recover revenue lost to the COVID-19 pandemic than through new construction. In Episode 346, Lodging Leaders explores the increasing number of conversions in the U.S. hotel industry and what owners and operators need to consider before repositioning an asset.
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345 | ‘Rosy View of Future’: Hotel industry sees unleashing of pent-up investor demand
In the first few months of the COVID-19 pandemic in the U.S., financiers anticipated a swell of distressed hotel businesses. Some raised rescue funds to respond to what they thought was a pending crisis. Though there are financial rescues taking place, the level of such activity is far below what industry advisers and fund managers expected. Commercial real estate investors positioned to act in the early days of the pandemic held off and are now just beginning to unleash their cash hoards totaling billions of dollars. Episode 345 of Lodging Leaders podcast explores the state of capital investment in the hotel industry.