EMPLOYEE RECRUITMENT & RETENTION
054 | Creating Rewarding Relationships with Guests, Staff and Industry Professionals with Rocco Bova
EMPLOYEE RECRUITMENT & RETENTION
Rocco Bova is a passionate hotelier and an energetic entrepreneur with a remarkable career of nearly 20 years. He studied hotel management at Westminster College in London and Cornell University in Singapore, and he has worked in some of the finest, world class properties in amazing destinations spanning three continents. He’s led pre-opening, rebranding, and repositioning projects, and he’s recognized as a turnaround expert.
In This Episode, Rocco Talks About:
- Customer service and how to evaluate the service levels of your teams.
- Finding and retaining good people, and creating an empowered, engaged workforce.
- Growing a career in hospitality, and Rocco provides tips for young hoteliers looking for a job and how to stand out.
- The growth of the brands and their impact on the global hotel scene.
- Technology, the Internet of things, and the guest.
- LinkedIn, how to improve your profile, and how Rocco managed to grow his network to nearly 20,000 followers.
Rocco’s enthusiasm for this industry is infectious, and he understands how to create rewarding relationships – with the guest, with his staff, with the owners, and with other industry professionals.
Resources & Links
- roccobova[at]hotmail.com
- Rocco on LinkedIn
- Rocco on Facebook
- Rocco on Twitter
EMPLOYEE RECRUITMENT & RETENTION
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341 | One Big Happy: Travel survey reveals how hotels can attract families
Rainer Jenss of Nyack, New York, founded the Family Travel Association seven years ago to help parents and caregivers introduce children to the world through travel, whether that’s a yearlong trip around the world that Jenss and his family took or a weekend getaway to a nearby destination. To help the travel industry gauge what parents want when they take their kids on vacation, FTA conducts an annual study. The U.S. Family Travel Survey 2021 reveals the shift in mindset the COVID-19 pandemic has created in families planning a trip over the next 12 months. Hoteliers use can use the information to generate business and boost their strategies to recover and sustain business now and other the coming months.
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340 | New Glass Ceiling: Industry leaders work to shatter barriers for women hotel owners and investors
Whether they’re new to the concept or they’ve worked in lodging for years, women are an emerging force in hotel development, investment and ownership. Several industry leaders are making significant strides in building programs that encourage and support women interested in becoming hotel owners and investors. This report examines new projects and updates the status of existing efforts by industry leaders to recruit women as owners and help them hurdle barriers such as critical access to capital.