EMPLOYEE RECRUITMENT & RETENTION
054 | Creating Rewarding Relationships with Guests, Staff and Industry Professionals with Rocco Bova
EMPLOYEE RECRUITMENT & RETENTION
Rocco Bova is a passionate hotelier and an energetic entrepreneur with a remarkable career of nearly 20 years. He studied hotel management at Westminster College in London and Cornell University in Singapore, and he has worked in some of the finest, world class properties in amazing destinations spanning three continents. He’s led pre-opening, rebranding, and repositioning projects, and he’s recognized as a turnaround expert.
In This Episode, Rocco Talks About:
- Customer service and how to evaluate the service levels of your teams.
- Finding and retaining good people, and creating an empowered, engaged workforce.
- Growing a career in hospitality, and Rocco provides tips for young hoteliers looking for a job and how to stand out.
- The growth of the brands and their impact on the global hotel scene.
- Technology, the Internet of things, and the guest.
- LinkedIn, how to improve your profile, and how Rocco managed to grow his network to nearly 20,000 followers.
Rocco’s enthusiasm for this industry is infectious, and he understands how to create rewarding relationships – with the guest, with his staff, with the owners, and with other industry professionals.
Resources & Links
- roccobova[at]hotmail.com
- Rocco on LinkedIn
- Rocco on Facebook
- Rocco on Twitter
EMPLOYEE RECRUITMENT & RETENTION
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330 | Youthful Perspective: Industry leader Bijal Patel mourns the loss of ‘an entire generation’ of hospitality workers
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
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329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.