Ruth K Ross led a successful career as a strategic human resources executive with top FORTUNE 100 companies for 30 years before she went on to start her own company in San Francisco to focus on the critical intersection where people and process fuse together in organizations. A thought leader on engagement, Ruth’s work with C-suite executives, middle management and service professionals validated her belief that disengagement is robbing people of their passions and cutting deeply into corporate profitability.
Ruth is an author, a speaker, and a consultant, and she is amazing!
The cost of this disengagement is staggering. According to the Gallup Organization, the value of lost productivity is costing businesses in the U.S. $500 billion annually.
Ruth offers simple, effective ways to foster engagement which can create a better culture within your organization and ultimately increase your profitability, not to mention improve lives as well.
1150 Union Street, Suite 406
San Francisco, CA 94109
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.
Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.