Dawn is President and CEO of PHD Hospitality, a full service asset management, design and development company based in Scottsdale, AZ. In just 10 years, PHD has operated, owned or managed a portfolio of up to 23 properties under management in 11 states.
Prior to launching the PHD Hospitality brand in 2006, Dawn spent the majority of her career climbing the ranks within Hilton Hotels Corporation, across the country, from Focused Service to Full Service and capping off her tenure as Vice President of Brand Management for Hilton Garden Inn.
Dawn and her team prepared a download exclusively for the Lodging Leaders community. Her guide “Leadership by Moxie: 7 Strategies of an Effective Leader” is a great supplement to this interview … and it’s FREE.
Kierland Executive Center
7025 E Greenway Parkway Suite 200
Scottsdale, Arizona 85254
Phone: (602) 714-2442
Fax: (480) 905-6930
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.
Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.