Dawn is President and CEO of PHD Hospitality, a full service asset management, design and development company based in Scottsdale, AZ. In just 10 years, PHD has operated, owned or managed a portfolio of up to 23 properties under management in 11 states.
Prior to launching the PHD Hospitality brand in 2006, Dawn spent the majority of her career climbing the ranks within Hilton Hotels Corporation, across the country, from Focused Service to Full Service and capping off her tenure as Vice President of Brand Management for Hilton Garden Inn.
Dawn and her team prepared a download exclusively for the Lodging Leaders community. Her guide “Leadership by Moxie: 7 Strategies of an Effective Leader” is a great supplement to this interview … and it’s FREE.
Kierland Executive Center
7025 E Greenway Parkway Suite 200
Scottsdale, Arizona 85254
Phone: (602) 714-2442
Fax: (480) 905-6930
Two viruses emerged in the U.S. this year – COVID-19 and society’s backlash against racism. The coronavirus pandemic forced hotels to close or drastically cut back on their workforces as occupancy plummeted to unprecedented lows. And America’s streets resounded with the voices of citizens protesting racism as businesses began to respond by promising new and better commitments toward diversity, inclusion and equality in hiring and promotion. In Episode 288 of Lodging Leaders podcast, we explore the issues hotels are facing in bringing back laid-off workers and recruiting new employees in the midst of a health pandemic that seems to have no end and society’s desperate call for Corporate America to get serious about ending systemic racism.
Extended-stay hotels are weathering the coronavirus crisis better than their transient cousins, according to reports. The Highland Group’s half-year report shows economy and mid-priced extended-stay hotels are faring better than upscale extended-stay accommodations. Second-quarter earnings reports from companies such as Extended Stay America prove the resiliency of the sector, especially when sales teams shift their focus to new prospects such as college students, leisure travelers who value the kitchen and essential workers in it for the long haul. Long Live Lodging examines what gives extended-stay its muscle in a weak economy. This report is part of our ongoing coverage of the coronavirus crisis and its impact on the hotel industry.