LODGING LEADERS
061 | Convey and Leverage Your Sense of Place with Mark Glickman
LODGING LEADERS
Mark Glickman is an internationally acclaimed marketing and sales strategist, author, advisor to emerging companies, and professional speaker on topics including marketing, branding, sales and social media. Mark was selected as one of the “Top 25 Most Extraordinary Minds in Sales & Marketing” by Hotel Sales & Marketing Association International (HSMAI).
In This Episode, Mark Reveals …
- How Green initiatives can unify your team AND drive sales.
- What he learned from marketing resorts in Virginia, Mexico, and Hawaii, and how that applies to ANY property.
- How he created MASSIVE publicity, from the worlds largest pumpkin promotion, to setting a guinness world record hitting a golf ball off a ski slope.
- What he does when he first starts working with a new client, including several examples of major issues he uncovered, that the owners were completely unaware of.
- How to play up on your Sense of Place, including leveraging the history, the culture, and the natural surroundings of your biggest inherent asset … your location.
- The story behind his book, Marketing Paradise: Talk Stories to Learn From, and how it can help you.
Resources & Links
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329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.
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328 | Curb Appeal: Hotels’ refreshed images designed to attract road trippers
Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.