Toral Desai, Psy.D. is a Principal at ghSMART, where she serves private equity and Fortune 500 clients in the areas of management assessment, talent planning and organizational change initiatives. She focuses on identifying an organization’s strategic objectives to attract, develop, and retain top talent.
Prior to joining ghSMART, Toral was at The Ritz-Carlton Hotel Company, where she partnered with the executive team to ensure business goals for the brand were supported by sound talent management strategies, particularly in the areas of leadership development, learning frameworks, and employer marketing. Before her role at The Ritz-Carlton, Toral led change management initiatives within the finance division of Marriott International.
Toral earned her Doctorate in Psychology and her MBA from Widener University. She was awarded a Bachelor’s degree in Psychology from the University of North Carolina.
Toral prepared a FREE download exclusively for the Lodging Leaders community. Her guide, 10 Principles of Change Management, provides a set of practices and guidelines to help leaders effectively execute initiatives that will require change. To get the most out of this episode, download the guide.
Toral Desai, Psy.D.
ghSMART & Company, Inc.
3455 Peachtree Road NE, Suite 500
Atlanta, GA 30326
Office: +1 678-424-1700
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.