Toral Desai, Psy.D. is a Principal at ghSMART, where she serves private equity and Fortune 500 clients in the areas of management assessment, talent planning and organizational change initiatives. She focuses on identifying an organization’s strategic objectives to attract, develop, and retain top talent.
Prior to joining ghSMART, Toral was at The Ritz-Carlton Hotel Company, where she partnered with the executive team to ensure business goals for the brand were supported by sound talent management strategies, particularly in the areas of leadership development, learning frameworks, and employer marketing. Before her role at The Ritz-Carlton, Toral led change management initiatives within the finance division of Marriott International.
Toral earned her Doctorate in Psychology and her MBA from Widener University. She was awarded a Bachelor’s degree in Psychology from the University of North Carolina.
Toral prepared a FREE download exclusively for the Lodging Leaders community. Her guide, 10 Principles of Change Management, provides a set of practices and guidelines to help leaders effectively execute initiatives that will require change. To get the most out of this episode, download the guide.
Toral Desai, Psy.D.
ghSMART & Company, Inc.
3455 Peachtree Road NE, Suite 500
Atlanta, GA 30326
Office: +1 678-424-1700
Hotel owners and operators who believed they could go it alone before the coronavirus pandemic devastated the hotel industry are having another think and turning to third-party managers to work their way back to profitability in the post-pandemic recovery. Another trend contributing to the growth in third-party managers’ business is more commercial real estate investors armed with cash entering the hotel sector and in need of an experienced operations team. Episode 321 of Lodging Leaders podcast explores the growth of third-party management companies over the past 12 months. This report is part of Lodging Leaders’ coverage of the coronavirus crisis and its impact on the hospitality industry.
The Ever Given container ship running aground on March 23 in the Suez Canal got worldwide attention, but it is just one of many reasons for the breaks in the global supply chain that are impacting the U.S. hotel industry’s post-pandemic revival plans. Shipping companies in Asia and Europe are contending with a boatload of challenges, including a lack of containers, traffic jams at West Coast ports and increased costs. Long Live Lodging explores what the problems mean to hotel owners and developers eager to refresh their properties and welcome guests back.