Geoff Smart, Ph.D. is co-author of the New York Times bestselling book, Who: The A Method for Hiring, which is ranked #1 on Amazon.com on the topic of hiring talented teams. He’s also Chairman & Founder of ghSMART, a leadership consulting firm with 12 offices in the U.S. and one in London whose mission is to use its expertise in business and human behavior to help CEOs, boards, and investors build valuable organizations.
Geoff earned a B.A. in Economics with Honors from Northwestern University, an M.A., and a Ph.D. in Psychology from Claremont Graduate University, where he was mentored by Peter F. Drucker.
I prepared a FREE detailed summary of the book, Who: the A Method for Hiring, and adapted it for the hospitality industry. The comprehensive 11-page PDF goes much deeper into the teachings we discuss in the interview, and it’s a great supplement for this episode.
If hiring A players for your hotels is important to you, download the book summary.
G.H. Smart & Company, Inc.
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Chicago, IL 60601
Nicolas Graf, associate dean, clinical professor and chair of New York University’s Jonathan M. Tisch Center of Hospitality, will soon unveil the school’s new Hospitality Innovation Hub. Departure from the norms of doing business is key to the post-pandemic survival and success of the hospitality industry, says Graf. Companies that offer flexibility in thought and practice among employees will go a long way in leading the industry’s post-pandemic recovery. Episode 331 of Lodging Leaders explores what it will take for owners, operators and others invested in the industry to attract and retain bright young talent who can help build modern and sustainable hotel business models.
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.