Geoff Smart, Ph.D. is co-author of the New York Times bestselling book, Who: The A Method for Hiring, which is ranked #1 on Amazon.com on the topic of hiring talented teams. He’s also Chairman & Founder of ghSMART, a leadership consulting firm with 12 offices in the U.S. and one in London whose mission is to use its expertise in business and human behavior to help CEOs, boards, and investors build valuable organizations.
Geoff earned a B.A. in Economics with Honors from Northwestern University, an M.A., and a Ph.D. in Psychology from Claremont Graduate University, where he was mentored by Peter F. Drucker.
I prepared a FREE detailed summary of the book, Who: the A Method for Hiring, and adapted it for the hospitality industry. The comprehensive 11-page PDF goes much deeper into the teachings we discuss in the interview, and it’s a great supplement for this episode.
If hiring A players for your hotels is important to you, download the book summary.
G.H. Smart & Company, Inc.
203 N. LaSalle Street
Chicago, IL 60601
Two viruses emerged in the U.S. this year – COVID-19 and society’s backlash against racism. The coronavirus pandemic forced hotels to close or drastically cut back on their workforces as occupancy plummeted to unprecedented lows. And America’s streets resounded with the voices of citizens protesting racism as businesses began to respond by promising new and better commitments toward diversity, inclusion and equality in hiring and promotion. In Episode 288 of Lodging Leaders podcast, we explore the issues hotels are facing in bringing back laid-off workers and recruiting new employees in the midst of a health pandemic that seems to have no end and society’s desperate call for Corporate America to get serious about ending systemic racism.
Extended-stay hotels are weathering the coronavirus crisis better than their transient cousins, according to reports. The Highland Group’s half-year report shows economy and mid-priced extended-stay hotels are faring better than upscale extended-stay accommodations. Second-quarter earnings reports from companies such as Extended Stay America prove the resiliency of the sector, especially when sales teams shift their focus to new prospects such as college students, leisure travelers who value the kitchen and essential workers in it for the long haul. Long Live Lodging examines what gives extended-stay its muscle in a weak economy. This report is part of our ongoing coverage of the coronavirus crisis and its impact on the hotel industry.