CUSTOMER SERVICE & CX
078 | Networking, Service and Passion with Ryan Brown
CUSTOMER SERVICE & CX
Ryan recently embarked on a career in the hospitality industry after more than 7 years of service in the United States Air Force. He has an optimistic personality mixed with an awesome work ethic, and he’s making some noise in his new position. Ryan currently serves as a front desk agent for a full service franchise property in Florida and is a shining example of how hard work and a “can do” attitude can fast track you to realize great success in the hospitality industry.
In This Episode, We Talk About
- Why he chose to pursue a career in hospitality
- How networking and relationship building landed him multiple job opportunities, allowing him to choose the ideal position for him to get his start
- Several of the ways he’s been recognized by guests and management in a few short months
- How he managed to become a candidate for a manager in training (MIT) track to accelarate his experience
Resources & Links
CUSTOMER SERVICE & CX
-
287 | The Long Haul: Extended-stay hotels show their strength in a crisis
Extended-stay hotels are weathering the coronavirus crisis better than their transient cousins, according to reports. The Highland Group’s half-year report shows economy and mid-priced extended-stay hotels are faring better than upscale extended-stay accommodations. Second-quarter earnings reports from companies such as Extended Stay America prove the resiliency of the sector, especially when sales teams shift their focus to new prospects such as college students, leisure travelers who value the kitchen and essential workers in it for the long haul. Long Live Lodging examines what gives extended-stay its muscle in a weak economy. This report is part of our ongoing coverage of the coronavirus crisis and its impact on the hotel industry.
-
285 | ‘Allure of the Door’: Exterior-corridor hotels trending in COVID-19 pandemic
Almost overnight, the roadside motel is a hot commodity. Travelers are going by car and when they stop they want the safest stay possible. The coronavirus pandemic has pushed health and safety to the top of hotel guests’ most-favored-amenity list and exterior-corridor properties appear to provide more of a risk-free stay than their interior-corridor cousins. Long Live Lodging examines the new shine travelers have put on exterior-corridor motels during the COVID-19 crisis and how brands heavy with motel-style properties are responding to the trend. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hotel industry.