CUSTOMER SERVICE & CX
078 | Networking, Service and Passion with Ryan Brown
CUSTOMER SERVICE & CX
Ryan recently embarked on a career in the hospitality industry after more than 7 years of service in the United States Air Force. He has an optimistic personality mixed with an awesome work ethic, and he’s making some noise in his new position. Ryan currently serves as a front desk agent for a full service franchise property in Florida and is a shining example of how hard work and a “can do” attitude can fast track you to realize great success in the hospitality industry.
In This Episode, We Talk About
- Why he chose to pursue a career in hospitality
- How networking and relationship building landed him multiple job opportunities, allowing him to choose the ideal position for him to get his start
- Several of the ways he’s been recognized by guests and management in a few short months
- How he managed to become a candidate for a manager in training (MIT) track to accelarate his experience
Resources & Links
CUSTOMER SERVICE & CX
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301 | The Road Warrior Ahead: Business travel will come back ‘with a vengeance,’ say experts
Global business travel is a $1.4 trillion industry. The Global Business Travel Association calculates the coronavirus pandemic in 2020 resulted in a loss of $113 billion in business travel spend in hotels, airlines and other sectors of the travel industry. But all is not lost. GBTA, industry analysts and travel management companies see some green shoots of hope for 2021 as the COVID-19 vaccine rolls out and corporations put some of their people on the road again. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.
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300 | 2020 Hindsight: Lodging Leaders reviews hot topics, gives sneak peek of what’s ahead
Long Live Lodging, an online multimedia news organization that covers the hospitality industry, found itself tossing aside its plans for news coverage late in the first quarter of 2020, when the coronavirus pandemic hit the U.S. and devastated the hospitality industry. The year turned out to be ground-breaking for Long Live Lodging, which developed the industry’s first live digital conference, and its podcast, Lodging Leaders, which increased its followers through timely, credible and balanced reporting on trends and issues driving the industry during the historic year. The company also won international recognition for its coverage of the COVID-19 crisis and its work as a whole. Long Live Lodging is a startup media company, formed in 2019, with Lodging Leaders, which was founded in 2015. In today’s report, we celebrate the podcast’s 300th episode. Podcast founder and co-host Jon Albano and co-host Judy Maxwell have a free-wheeling conversation in which they review the top podcasts of 2020 (Can anyone say ‘fair franchising’?) and give a brief preview of what the media organization plans for 2021.