CUSTOMER SERVICE & CX
079 | Taking Your Customer Service Experience to the Next Level with Shep Hyken
CUSTOMER SERVICE & CX
Shep is a customer service expert, a keynote speaker and New York Times bestselling business author. He is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, American Express, General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many more.
In This Episode, We Talk About
- Companies that ask their customers to repeat themselves for no apparent reason, and why sometimes asking them to repeat themselves can be a good thing.
- How technology is impacting customer service, both positively and negatively.
- Enhancing your customer service experience using self service.
- Internal customers – employees – and how the best companies treat their employees the way the want their customers treated.
- The biggest cause of poor customer service, and what you can do about it.
- His latest book, Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet.
Resources & Links
- shep@hyken.com
- www.hyken.com
- www.TheCustomerFocus.com
- Google+
- YouTube
- Phone: (314) 692-2200
200 South Hanley Rd.
Suite 509
St. Louis, MO 63105
CUSTOMER SERVICE & CX
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287 | The Long Haul: Extended-stay hotels show their strength in a crisis
Extended-stay hotels are weathering the coronavirus crisis better than their transient cousins, according to reports. The Highland Group’s half-year report shows economy and mid-priced extended-stay hotels are faring better than upscale extended-stay accommodations. Second-quarter earnings reports from companies such as Extended Stay America prove the resiliency of the sector, especially when sales teams shift their focus to new prospects such as college students, leisure travelers who value the kitchen and essential workers in it for the long haul. Long Live Lodging examines what gives extended-stay its muscle in a weak economy. This report is part of our ongoing coverage of the coronavirus crisis and its impact on the hotel industry.
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