LODGING LEADERS
September 28, 2016

079 | Taking Your Customer Service Experience to the Next Level with Shep Hyken

LODGING LEADERS

Shep is a customer service expert, a keynote speaker and New York Times bestselling business author. He is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, American Express, General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many more.

In This Episode, We Talk About

  • Companies that ask their customers to repeat themselves for no apparent reason, and why sometimes asking them to repeat themselves can be a good thing.
  • How technology is impacting customer service, both positively and negatively.
  • Enhancing your customer service experience using self service.
  • Internal customers – employees – and how the best companies treat their employees the way the want their customers treated.
  • The biggest cause of poor customer service, and what you can do about it.
  • His latest book, Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet.

Resources & Links

200 South Hanley Rd.
Suite 509
St. Louis, MO 63105

LODGING LEADERS
Back to Top