LEADERSHIP
081 | Building Commitment Through Clarity, Focus and Accountability with Susan Hasty
LEADERSHIP
Susan is the CEO of 360 Profit Masters and the host of the Lucrative Leadership Conversations podcast. Her passion is helping business owners and CEOs improve their own clarity, focus and commitment to build more sustainable organizations empowered to make economic liberty a reality.
Susan is a member of the Marshall Goldsmith Stakeholder Centered Coaching Network of International Leadership coaches, she is certified in Neurolinguistic Programming (NLP), and is a Strategic HR Business Partner by the Human Capital Institute.
In This Episode, Susan Reveals …
- Why traditional performance reviews are flawed, and why they are as painful for management as they are for the employees.
- The concept of “Organizational slack”, a measurement of excess capacity, and why feedback loops are critical to help organizations stay on course.
- Why clarity around people’s jobs, experience and expectations is so important.
- Why you can’t just demand accountability and commitment.
- Why, for employees to be committed, they have to have role clarity, they have to know what the focus is, and everybody on the team needs to know who is accountable for what.
Susan prepared a FREE download for the listeners – the Role Results Matrix – that is designed to help mangers and employees gain role clarity. The download includes a blank matrix, and a completed sample for reference. To get the most out of this interview, download the Role Results Matrix.
Resources & Links
Free Download
Susan Hasty
- susan@360profitmasters.com
Lucrative Leadership Conversations podcast
360 Profit Masters
LEADERSHIP
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343 | Take a Cue from Hospitality: Senior living is next big opportunity
Hoteliers and allied companies invested in both lodging and senior-living assets demonstrate how the spirit of hospitality and its best practices extend into other real-estate-asset groups. Episode 343 of Lodging Leaders podcast is the second in a two-part series that explores the hospitality industry’s growing interest in senior living.
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342 | Live Long and Prosper: Hospitality industry embraces senior living
Since she was a teenager volunteering at senior-living facilities in Boston, Serena Lipton knew she wanted a career in senior housing. But she had a difficult time finding the college program she believed would educate and prepare her to serve in the senior-living industry. After graduating from Boston University School of Hospitality Administration and working as an analyst for JLL’s Senior Housing Valuation Advisory, Lipton finally found what she was looking for. This fall she enrolled in BU’s Master of Management in Hospitality with a new concentration in senior living. She and other students are on the cusp of what BUSHA believes is a massive shift in how Americans view aging and where opportunities lie for the hospitality industry.