EMPLOYEE RECRUITMENT & RETENTION
083 | How to Build Great Hotel Teams with the Hotelier Mastermind
EMPLOYEE RECRUITMENT & RETENTION
At it’s core, the Hotelier Mastermind includes John Hogan, Kathleen Hogan, Tim Danyo and Jon Albano.
John and Kathleen are the Co-Founders of HospitalityEducators.com, a hotel consulting resource for hospitality professionals focused on making hotels more profitable. Kathleen is the CEO and John is the Chief Learning Officer. Among other things, Hospitality Educators is the creator and facilitator of the AAHOA Certified Hotel Owners Program, the CHO.
Tim is a film maker, an educator, and an entrepreneur, and he’s the Founder and CEO of the video production company ImaginationMedia.tv
At the beginning of this year, we partnered together to form the Hotelier Mastermind – a carefully selected “think tank” of leading hospitality professionals – to help us identify the biggest challenges hoteliers face today, and utilize the collective intelligence of the group to solve them.
In This Episode, We Talk About
- The mastermind process, what a mastermind group is, and the criteria we used to carefully select the right participants to help us.
- The problem we uncovered of finding and keeping quality hotel associates, how we went about validating it, and what we learned about the cause.
- The solution, which includes:
- how to source top talent
- how to winnow the list of candidates
- how to effectively interview
- how to on-board and orient your new hires
- how to keep the A Players for the long haul.
As you know, I always try to offer practical, actionable advice to my listeners, so I got the mastermind to agree to share a lot of what we learned with my audience for FREE.
–> If building a great hotel team is important to you, hop over to buildgreathotelteams.com and enter your name and email address at the bottom of the page.
Over the next couple weeks, we’re going to be sharing a FREE 3-VIDEO TRAINING COURSE, including downloads, and details for upcoming webinars. And if you’re already on my email list, that’s great … but this is a unique segment of that list, because we only want to share this information with people that are truly interested in understanding and solving this problem. We’re going to start sending out the content this coming Monday, October 31, and it won’t be available anyplace else, so go ahead and sign up now. I promise, you won’t be disappointed.
Resources & Links
John Hogan
- john.hogan[at]hospitalityeducators.com
- HospitalityEducators.com website
Kathleen Hogan
- kathleen@hospitalityeducators.com
Tim Danyo
- tdanyo@imaginationmedia.tv
- Imagination Media website
EMPLOYEE RECRUITMENT & RETENTION
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330 | Youthful Perspective: Industry leader Bijal Patel mourns the loss of ‘an entire generation’ of hospitality workers
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
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329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.