085 | How to Welcome and Onboard New Hires with Karen Quintanilla


Karen has served as HR Coordinator at a 300 room downtown, full-service Sheraton hotel. She relocated to a 296 unit, all suite airport hotel that she helped open as the HR Director. Following these assignments she served for a number of years as General Manager for a 108 room select service hotel and then a 125 room branded, mid-market property.

In This Episode, We Talk About

  • The Welcome and On-boarding process, and how it was different from one property to another.
  • How she helped make the First Day of the Welcome experience memorable for new associates.
  • Orientation, initial training, and ongoing training.
  • How to connect with your team.
  • Managing by walking around.
  • Supporting your team to set them up for success.

Resources & Links

  • LinkedIn
  • Mobile (615) 207-8967
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