LODGING LEADERS
086 | Hiring for Personality and Fit with Al Munguia
LODGING LEADERS
Al Munguia is the general manager of the Jupiter Hotel, a mid-century renovated motor inn turned boutique hotel in the heart of Portland. He has worked in the travel and tourism industry since the age of 20 and has worked in many major destinations, including San Francisco, San Diego and Guadalajara, Mexico. Using his experience with Starwood, Marriott and Holiday Inn Hotels, Al has been successful in helping make Portland a unique destination for travelers from around the globe. He enjoys using his network to attract international visitors to the broad range of activities, hotels, restaurants and events that the state of Oregon has to offer.
Through his involvement in the Oregon Tourism Commission and other organizations, Al has helped drive incremental business to Portland and Oregon through niche markets including international and LGBTQ groups. Earlier this year, Al was named Lodging Operator of the Year by Oregon Restaurant & Lodging Association (ORLA).
In This Episode, Al Reveals
- How Jupiter Hotel’s converted from Travelodge to independent, and the ideal customers they now attract.
- Some of the tools they use, that not only help them grow their business, they also help them better serve their guests.
- That the Jupiter is passionate about creating a place where people can come and be who they are, rather than the hotel forcing the guest to conform to their identity.
- Some of the innovative things they do to take care of their associates.
Resources & Links
Al Munguia
Jupiter Hotel
800 E. Burnside St.
Portland OR 97214
(503) 230-9200
(877) 800-0004
LODGING LEADERS
-
263 | Risk Adjustment: Hotel tech platforms face their own COVID-19 crisis
Last week, Zoom, a video-conferencing program, was prime bait for hackers who infiltrated conversations taking place among people working from home during the coronavirus pandemic. As if Zoom bombers weren’t bad enough, a day or two later, the internet-based program crashed because it could not handle the surge of users from businesses, schools and friends read more
-
262 | Strongest Link: Hotel procurement specialists keep supply chain connected
The coronavirus pandemic has disrupted the global supply chain. With most whole goods and components coming from China, the U.S. hospitality industry began to scramble in January to keep the supplies coming. Manufacturing has resumed in China as the crisis has reportedly eased there, but the outbreak has yet to reach its peak in the read more