EMPLOYEE RECRUITMENT & RETENTION
086 | Hiring for Personality and Fit with Al Munguia
EMPLOYEE RECRUITMENT & RETENTION
Al Munguia is the general manager of the Jupiter Hotel, a mid-century renovated motor inn turned boutique hotel in the heart of Portland. He has worked in the travel and tourism industry since the age of 20 and has worked in many major destinations, including San Francisco, San Diego and Guadalajara, Mexico. Using his experience with Starwood, Marriott and Holiday Inn Hotels, Al has been successful in helping make Portland a unique destination for travelers from around the globe. He enjoys using his network to attract international visitors to the broad range of activities, hotels, restaurants and events that the state of Oregon has to offer.
Through his involvement in the Oregon Tourism Commission and other organizations, Al has helped drive incremental business to Portland and Oregon through niche markets including international and LGBTQ groups. Earlier this year, Al was named Lodging Operator of the Year by Oregon Restaurant & Lodging Association (ORLA).
In This Episode, Al Reveals
- How Jupiter Hotel’s converted from Travelodge to independent, and the ideal customers they now attract.
- Some of the tools they use, that not only help them grow their business, they also help them better serve their guests.
- That the Jupiter is passionate about creating a place where people can come and be who they are, rather than the hotel forcing the guest to conform to their identity.
- Some of the innovative things they do to take care of their associates.
Resources & Links
Al Munguia
Jupiter Hotel
800 E. Burnside St.
Portland OR 97214
(503) 230-9200
(877) 800-0004
EMPLOYEE RECRUITMENT & RETENTION
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316 | Pandemic Trailblazer: Hunter Hotel Investment Conference leads lodging industry’s 2021 event circuit
The Hunter Hotel Investment Conference will be the industry’s first large event to be held during the coronavirus pandemic. The Atlanta event will be a hybrid format of in-person and virtual access, also an industry first. Lee Hunter, chairman of the conference, knows the level of expectation is high among other conference planners as well as industry professionals eager to network after more than a yearlong hiatus. Episode 316 of Lodging Leaders podcast features Hunter as he tells what it takes to re-launch the industry’s conference circuit amid the COVID-19 outbreak.
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315 | COVID Comp Sets: The pandemic has dramatically altered hotels’ playing fields
The coronavirus crisis has dramatically altered the traditional competitive set most hotels use to benchmark their business performance. During the pandemic, properties have reduced services; they’ve closed either permanently or temporarily; or they’ve transitioned to alternative uses by contracting out to essential travelers or social agencies in search of housing. Episode 315 explores the genesis of the hotel industry comp set and how the COVID-19 outbreak has changed the strategic business tool. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.