LODGING LEADERS

087 | Improving Retention Through Training and Development with John Hogan

LODGING LEADERS

John J. Hogan, CHA CMHS CHE CHO is a career business professional and educator who has held senior leadership with responsibility in several organizations involving operational, academic and entrepreneurial enterprise. He has demonstrated competencies as a strong leader, relationship builder, problem solver and mentor and is frequently invited to speak at franchise meetings, management company and hospitality association industry events. He also acts as an expert witness in both research and testimony in hospitality industry related cases.

John is Co-Founder and Chief Learning Officer of HospitalityEducators.com, a hotel consulting resource for hospitality professionals focused on making hotels more profitable. And among other things, Hospitality Educators is the creator and facilitator of the AAHOA Leadership Gold CHO Program.

In This Episode, John Reveals

  • The benefits of a strong training and development program, and how that can lead to higher employee retention.
  • The first steps in evaluating your current training, how to identify the gaps, and how to address them.
  • Various resources available to hotels, whether branded or independent, and ways you can find other great resources to round out your training.
  • Some of the reasons that hotels miss the mark with training.
  • The essentials of a successful training and development program.

Resources & Links

John Hogan

Websites

Social Accounts

LODGING LEADERS
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