CUSTOMER SERVICE & CX
088 | The People Business with Luis Fernandez
CUSTOMER SERVICE & CX
Luis Fernandez, and his wife Yanin, own and operate two restaurants located in Historic Downtown Norcross, Georgia. In 2008, they opened their first restaurant, Mojitos Cuban American Bistro, offering authentic Cuban cuisine in a casual 50’s atmosphere. In 2014, they opened their second restaurant, The Crossing, in the more than a century old Norcross train depot. The casual, fine dining establishment offers steaks, chops, and a contemporary American menu. Both restaurants deliver amazing cuisine, great service, and quality live music.
Luis earned a Hospitality Administration/Management degree from Florida International University (FIU).
In This Episode, Luis Reveals
- The vision behind their first restaurant, Mojitos, and what it was like opening a new restaurant at the beginning of a recession.
- The shift from single to multi-restaurant ownership when they opened their second property, the Crossing.
- How he has formed so many strong relationships with his clientele, and how that has built customer loyalty.
- Why they have chosen NOT to advertise.
- How they have improved employee retention and take care of their associates.
Resources & Links
Luis Fernandez
- yo@mojitosbistro.com
- Luis on LinkedIn
- Luis on Facebook
Mojitos Cuban American Bistro
- Mojitos website
- Mojitos Facebook page
- Mojitos Facebook group
- Phone: (770) 441-2599
35 South Peachtree St
Norcross, GA 30071
The Crossing of Norcross
- The Crossing website
- Phone: (678) 280-9081
40 South Peachtree St
Norcross, GA 30071
CUSTOMER SERVICE & CX
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343 | Take a Cue from Hospitality: Senior living is next big opportunity
Hoteliers and allied companies invested in both lodging and senior-living assets demonstrate how the spirit of hospitality and its best practices extend into other real-estate-asset groups. Episode 343 of Lodging Leaders podcast is the second in a two-part series that explores the hospitality industry’s growing interest in senior living.
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342 | Live Long and Prosper: Hospitality industry embraces senior living
Since she was a teenager volunteering at senior-living facilities in Boston, Serena Lipton knew she wanted a career in senior housing. But she had a difficult time finding the college program she believed would educate and prepare her to serve in the senior-living industry. After graduating from Boston University School of Hospitality Administration and working as an analyst for JLL’s Senior Housing Valuation Advisory, Lipton finally found what she was looking for. This fall she enrolled in BU’s Master of Management in Hospitality with a new concentration in senior living. She and other students are on the cusp of what BUSHA believes is a massive shift in how Americans view aging and where opportunities lie for the hospitality industry.