CUSTOMER SERVICE & CX
092 | Value-Added Amenities with Kate Price-Howard
CUSTOMER SERVICE & CX
Dr. Kate Price-Howard has 30 years experience in the fields of hospitality and commercial recreation. Her work experience includes recreation positions on board cruise ships, hotels, summer camps, psychiatric units, nursing homes, and serving as Director of Recreation for several Florida resorts.
In 2001, she founded Go Play, Inc., providing recreation consultation to resort and property management companies, corporate team building, and special events. She has taught more than 600 students that have come through her company as recreation interns.
Kate received a Bachelor’s and Master’s in Parks and Recreation Administration, with an emphasis and certification in Therapeutic Recreation, from Florida International University and went on to complete her PhD in Parks, Recreation, and Tourism from the University of Utah.
In 2013, she accepted a full-time faculty position with Troy University and teaches hospitality students all over the world in an online format. She teaches courses in Hospitality, Restaurant, and Hotel Management, Recreation Programming and Leadership, and Social Psychology of Leisure, Recreation Principles, and Revenue Management, Generation and Human Resources with the Hospitality Industry.
In This Episode, We Talk About
- Commercial recreation – what it is, and why a property might want to add a recreation component to their existing amenities.
- How a property can add a recreation component, even if they are not a destination-type location, and why that might be a good investment.
- The costs, and why some properties choose to outsource versus staffing year round.
- Her experience teaching hospitality 100% online, and how she is able to engage students from all over the world.
- Mentorship – and how her mentor changed the course of her life.
Resources & Links
Kate Price-Howard
- pricek@troy.edu
Troy University
Go Play Inc.
CUSTOMER SERVICE & CX
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341 | One Big Happy: Travel survey reveals how hotels can attract families
Rainer Jenss of Nyack, New York, founded the Family Travel Association seven years ago to help parents and caregivers introduce children to the world through travel, whether that’s a yearlong trip around the world that Jenss and his family took or a weekend getaway to a nearby destination. To help the travel industry gauge what parents want when they take their kids on vacation, FTA conducts an annual study. The U.S. Family Travel Survey 2021 reveals the shift in mindset the COVID-19 pandemic has created in families planning a trip over the next 12 months. Hoteliers use can use the information to generate business and boost their strategies to recover and sustain business now and other the coming months.
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340 | New Glass Ceiling: Industry leaders work to shatter barriers for women hotel owners and investors
Whether they’re new to the concept or they’ve worked in lodging for years, women are an emerging force in hotel development, investment and ownership. Several industry leaders are making significant strides in building programs that encourage and support women interested in becoming hotel owners and investors. This report examines new projects and updates the status of existing efforts by industry leaders to recruit women as owners and help them hurdle barriers such as critical access to capital.