CUSTOMER SERVICE & CX
092 | Value-Added Amenities with Kate Price-Howard
CUSTOMER SERVICE & CX
Dr. Kate Price-Howard has 30 years experience in the fields of hospitality and commercial recreation. Her work experience includes recreation positions on board cruise ships, hotels, summer camps, psychiatric units, nursing homes, and serving as Director of Recreation for several Florida resorts.
In 2001, she founded Go Play, Inc., providing recreation consultation to resort and property management companies, corporate team building, and special events. She has taught more than 600 students that have come through her company as recreation interns.
Kate received a Bachelor’s and Master’s in Parks and Recreation Administration, with an emphasis and certification in Therapeutic Recreation, from Florida International University and went on to complete her PhD in Parks, Recreation, and Tourism from the University of Utah.
In 2013, she accepted a full-time faculty position with Troy University and teaches hospitality students all over the world in an online format. She teaches courses in Hospitality, Restaurant, and Hotel Management, Recreation Programming and Leadership, and Social Psychology of Leisure, Recreation Principles, and Revenue Management, Generation and Human Resources with the Hospitality Industry.
In This Episode, We Talk About
- Commercial recreation – what it is, and why a property might want to add a recreation component to their existing amenities.
- How a property can add a recreation component, even if they are not a destination-type location, and why that might be a good investment.
- The costs, and why some properties choose to outsource versus staffing year round.
- Her experience teaching hospitality 100% online, and how she is able to engage students from all over the world.
- Mentorship – and how her mentor changed the course of her life.
Resources & Links
Kate Price-Howard
- pricek@troy.edu
Troy University
Go Play Inc.
CUSTOMER SERVICE & CX
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330 | Youthful Perspective: Industry leader Bijal Patel mourns the loss of ‘an entire generation’ of hospitality workers
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
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329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.