EMPLOYEE RECRUITMENT & RETENTION
094 | Investing in Your People with Joann Saucier
EMPLOYEE RECRUITMENT & RETENTION
Joann V. Saucier, Ed.D. has 30 years experience in hospitality/tourism, government, education, and real estate management. She served as Director of Operations and Senior Regional Manager, ResortQuest, Destin, FL 1985–2005, and went on to serve as a Management Consultant for several companies and organizations, including the Greater New Orleans Hotel & Lodging Association.
Joann earned a Bachelor of Arts in Sociology and Social Studies Education from Dominican College, New Orleans, LA, a Masters of Education in Counseling from Loyola University, New Orleans, LA, and a Doctor of Education in Educational Psychology from the University of Tennessee, Knoxville.
In This Episode, Joann Reveals
- Her background in Educational Psychology and Adult Education, why she chose to get her Ph.D., and how that translated to a successful career in hospitality spanning nearly three decades.
- The importance of mentorship, and her experience as both mentee and mentor.
- Some of the mistakes managers make, and what you can do to avoid them.
- Her views on staffing, training, corporate culture, motivation and developing teams.
- Her philosophy that the most important investment you can make is in your people – your employees – and that it’s both a financial investment, and a psychological investment.
Joann is amazing. She really seems to get people, what’s important to them, how to support them and she genuinely wants to help. And, after talking with her for a couple of hours now, I can see clearly why people would seek her out as a mentor.
Resources & Links
Joann Saucier, Ed. D
- joann585@yahoo.com
Mentioned in this Episode
EMPLOYEE RECRUITMENT & RETENTION
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Hotel owners and operators who believed they could go it alone before the coronavirus pandemic devastated the hotel industry are having another think and turning to third-party managers to work their way back to profitability in the post-pandemic recovery. Another trend contributing to the growth in third-party managers’ business is more commercial real estate investors armed with cash entering the hotel sector and in need of an experienced operations team. Episode 321 of Lodging Leaders podcast explores the growth of third-party management companies over the past 12 months. This report is part of Lodging Leaders’ coverage of the coronavirus crisis and its impact on the hospitality industry.
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