EMPLOYEE RECRUITMENT & RETENTION
094 | Investing in Your People with Joann Saucier
EMPLOYEE RECRUITMENT & RETENTION
Joann V. Saucier, Ed.D. has 30 years experience in hospitality/tourism, government, education, and real estate management. She served as Director of Operations and Senior Regional Manager, ResortQuest, Destin, FL 1985–2005, and went on to serve as a Management Consultant for several companies and organizations, including the Greater New Orleans Hotel & Lodging Association.
Joann earned a Bachelor of Arts in Sociology and Social Studies Education from Dominican College, New Orleans, LA, a Masters of Education in Counseling from Loyola University, New Orleans, LA, and a Doctor of Education in Educational Psychology from the University of Tennessee, Knoxville.
In This Episode, Joann Reveals
- Her background in Educational Psychology and Adult Education, why she chose to get her Ph.D., and how that translated to a successful career in hospitality spanning nearly three decades.
- The importance of mentorship, and her experience as both mentee and mentor.
- Some of the mistakes managers make, and what you can do to avoid them.
- Her views on staffing, training, corporate culture, motivation and developing teams.
- Her philosophy that the most important investment you can make is in your people – your employees – and that it’s both a financial investment, and a psychological investment.
Joann is amazing. She really seems to get people, what’s important to them, how to support them and she genuinely wants to help. And, after talking with her for a couple of hours now, I can see clearly why people would seek her out as a mentor.
Resources & Links
Joann Saucier, Ed. D
- joann585@yahoo.com
Mentioned in this Episode
EMPLOYEE RECRUITMENT & RETENTION
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342 | Live Long and Prosper: Hospitality industry embraces senior living
Since she was a teenager volunteering at senior-living facilities in Boston, Serena Lipton knew she wanted a career in senior housing. But she had a difficult time finding the college program she believed would educate and prepare her to serve in the senior-living industry. After graduating from Boston University School of Hospitality Administration and working as an analyst for JLL’s Senior Housing Valuation Advisory, Lipton finally found what she was looking for. This fall she enrolled in BU’s Master of Management in Hospitality with a new concentration in senior living. She and other students are on the cusp of what BUSHA believes is a massive shift in how Americans view aging and where opportunities lie for the hospitality industry.
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341 | One Big Happy: Travel survey reveals how hotels can attract families
Rainer Jenss of Nyack, New York, founded the Family Travel Association seven years ago to help parents and caregivers introduce children to the world through travel, whether that’s a yearlong trip around the world that Jenss and his family took or a weekend getaway to a nearby destination. To help the travel industry gauge what parents want when they take their kids on vacation, FTA conducts an annual study. The U.S. Family Travel Survey 2021 reveals the shift in mindset the COVID-19 pandemic has created in families planning a trip over the next 12 months. Hoteliers use can use the information to generate business and boost their strategies to recover and sustain business now and other the coming months.