LODGING LEADERS

111 | Profit from Guest Intelligence with RJ Friedlander

LODGING LEADERS

RJ Friedlander is the Founder & CEO of ReviewPro, the world leader in Guest Intelligence for the hotel industry. He recently negotiated the sale of ReviewPro to Shiji Group, a publicly traded company that is 15% owned by Alibaba and one of the largest hospitality technology companies in the world. Prior to ReviewPro, Friedlander worked extensively in the Internet and technology sector in Europe, US and Asia and spent 10 years at Grupo Planeta where he was the CEO of the Group’s Digital Media Division.

RJ is an advisor and investor in a number of technology companies, widely recognized as one of the top experts in hotel technology & online reputation management, and is on the advisory board of The Hotel School at Cornell University.

In This Episode, RJ Reveals:

  • The various places a hotelier needs to look to manage their online reputation, and how that can differ depending on your location, product and market segment.
  • The affects that TripAdvisor, Yelp and other social review sites have on hotels, including studies that suggest that if hotels can raise their average rating 1 star out of a 5 star rating system, they’ll be able to raise their prices by up to 11% without giving up any market share.
  • How hotel guest feedback has changed over the years, and how hoteliers should be adapting to this change.
  • Some action steps listeners can take to improve guest satisfaction and their online reputation.

Download the FREE Guide

How to Respond to Guest Feedback in Online Reviews, Surveys & in Person

Resources & Links

RJ Friedlander

  • Email: rfriedlander@reviewpro.com
  • LinkedIn

ReviewPro

LODGING LEADERS
  • 311 | Shelters From the Norm: Hotels used for hospitals and housing face unexpected problems

    A year ago, Darshan Patel, CEO of Hotel Investment Group in San Diego, California, was one of the first hoteliers in the U.S. to step up and offer properties to overwhelmed hospitals seeking places to care for COVID and non-COVID patients as well as vulnerable populations. As the crisis eases and Hotel Investment Group works to return the hotels to business, Patel is negotiating with local governments to pay for the wear and tear on the properties. Patel is not alone as many hoteliers are unexpectedly dealing with problems that state and local governments’ urgent decisions have created, including property damage, increased costs and eviction bans. This report is the second in a two-part series examining the pros and cons of opening hotels to alternative uses during the pandemic. It is part of Long Live Lodging’s special coverage of the coronavirus crisis and its impact on the hospitality industry.

  • 310 | Hotels Convert to Housing: Federal COVID-19-relief funds fuel transactions

    Dhruv Patel, president of Ridgemont Hospitality, in October shared a bittersweet moment with his parents, Pravin and Sima Patel, when the family business sold the first motel that Pravin had built from the ground up more than 30 years ago. But they rest assured knowing it was the right decision because the 22-room property is being converted into affordable housing for military veterans at risk of homelessness. The transaction is among hundreds taking place across the U.S. as state and local governments work with non-profit agencies to create affordable housing solutions for vulnerable populations amid the COVID-19 pandemic. In Episode 310 Long Live Lodging reports on the financial and legal aspects of what it takes to convert a hotel into long-term housing. This report is part of Long Live Lodging’s special coverage of the coronavirus crisis and its impact on the hospitality industry.

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