EMPLOYEE RECRUITMENT & RETENTION
113 | The Impact of Extraordinary Talent and a Compelling Culture with Dee Ann Turner
EMPLOYEE RECRUITMENT & RETENTION
Dee Ann is a business leader, best-selling author and speaker. She started her career at Chick-fil-A in 1985 as an administrator in the Human Resources department. Selected as Chick-fil-A’s first female officer in 2001, Dee Ann has led various areas of the business including Human Resources, Franchisee Selection, Culture, Learning and Development, Talent Management and Talent Acquisition. She currently serves as the Vice President of Enterprise Social Responsibility.
In 2015, Dee Ann’s first book, It’s My Pleasure, The Impact of Extraordinary Talent and a Compelling Culture was released and became a best-seller. She speaks all over the United States and internationally for both business and non-profit organizations on the topics of leading culture, talent selection and talent development among others. During her tenure at Chick-fil-A, the organization has grown from 319 restaurants with $161M in sales, to over 2100 restaurants in 46 states and the District of Columbia with annual sales of over $8 billion.
In This Episode, Dee Ann Reveals:
- Chick-fil-A’s “Three C’s” for selecting top talent, and why they hire for Character, Competency and Chemistry.
- The key elements of a compelling culture, and why Chick-fil-A has such a low voluntary turnover rate, both at the corporate offices, and at the franchise level.
- Their core principles, like being closed on Sundays, and the importance of getting better as they get bigger.
- Her best-selling book, “It’s My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture” that goes even deeper into some of the content we discussed in the interview.
Resources & Links
Mentioned in this Episode
- Chick-fil-A website
- Dee Ann’s Book: It’s My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture
Dee Ann Turner
EMPLOYEE RECRUITMENT & RETENTION
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341 | One Big Happy: Travel survey reveals how hotels can attract families
Rainer Jenss of Nyack, New York, founded the Family Travel Association seven years ago to help parents and caregivers introduce children to the world through travel, whether that’s a yearlong trip around the world that Jenss and his family took or a weekend getaway to a nearby destination. To help the travel industry gauge what parents want when they take their kids on vacation, FTA conducts an annual study. The U.S. Family Travel Survey 2021 reveals the shift in mindset the COVID-19 pandemic has created in families planning a trip over the next 12 months. Hoteliers use can use the information to generate business and boost their strategies to recover and sustain business now and other the coming months.
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340 | New Glass Ceiling: Industry leaders work to shatter barriers for women hotel owners and investors
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