David Durko is Founder, CEO and Chief Compliance Officer of Security Validation, the Hospitality Industry’s leading Managed Security Provider.
Prior to founding Security Validation, David was responsible for navigating Wyndham through their data security challenges culminating in Wyndham’s first successful PCI Compliance Filing in 2010. David continued to work with Wyndham achieving compliance again in 2011. During this period David was responsible for Security Compliance and Management of Wyndham’s portfolio of more than 6,000 franchised / owned and managed properties.
Following Wyndham, David became the Senior Vice-President of Incident and Crisis Management for MasterCard Worldwide. In this role David worked with this Global Brand to assist merchants who were dealing with Data Security issues.
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.
Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.