EMPLOYEE RECRUITMENT & RETENTION
119 | How to Create an Awesome Internship Program with Ron and Kate
EMPLOYEE RECRUITMENT & RETENTION
Ron Whitfield and Dr. Kate Price-Howard are both seasoned hospitality professionals with extensive experience developing, administering and growing successful internship programs. I’ve invited them back on the show to share how YOU can create an awesome internship program for your property.
Dr. Kate Price-Howard has 30 years experience in the fields of hospitality and commercial recreation. She’s held recreation positions on-board cruise ships, hotels, summer camps, psychiatric units, nursing homes, and served as Director of Recreation for several Florida resorts. In 2001, she founded Go Play, Inc., providing recreation consultation to resort and property management companies, corporate team building, and special events. She has taught more than 600 students that have come through her company as recreation interns.
Kate received a Bachelor’s and Master’s in Parks and Recreation Administration, with an emphasis and certification in Therapeutic Recreation, from Florida International University and went on to complete her PhD in Parks, Recreation, and Tourism from the University of Utah.
In 2013, she accepted a full-time faculty position with Troy University and teaches hospitality students all over the world in an online format.
Ron Whitfield is an Executive General Manager with ResortQuest by Wyndham in Destin Florida. He earned his Associate of Arts Degree from the University of West Florida and a Bachelors of Science in Hospitality Administration from Florida State University with an emphasis in Resort and Club Management.
Ron has been in the Vacation Rental Industry for 22 years. He has had a Community Association Management License for 22 years and has been a Real Estate Broker for 11 years.
Ron enjoys working to further the the vacation rental industry. He is passionate about improving the experience of guests of owners, team building, employee development and teaching and mentoring College Interns.
In This Episode, Ron and Kate Reveal:
- Where to begin, why it’s a good idea to partner with multiple universities, and what’s in it for a hotel to have an internship program
- The key success factors for a solid internship program – not only for the intern, but for the property as well – and the best way to attract a strong pool of intern candidates.
- How much they pay interns, the typical length of an internship, what to do about housing, and some of the pitfalls that can happen both on and off the clock.
- What to do when the internship period is over, the importance of getting valuable feedback from the interns, and how to convert some of these passionate students into full time employees.
Resources & Links
Previous Episodes
Dr. Kate Price-Howard
Ron Whitfield
- ron.whitfield@wynvr.com
- Phone: 850-428-2360
- ResortQuest Destin Website
EMPLOYEE RECRUITMENT & RETENTION
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330 | Youthful Perspective: Industry leader Bijal Patel mourns the loss of ‘an entire generation’ of hospitality workers
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
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329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.