LODGING LEADERS

131 | Let’s Rock the Hotel with Holly Arora

LODGING LEADERS

Born and raised in Rhode Island, Holly began her hospitality journey at the age of 13 as a housekeeper. Like many hoteliers, she slowly worked her way up through the ranks. By the age of 30, she was managing a hotel, and by 33, she became the General Manager at a Hampton Inn. Today, Holly is a full time mom and chief educator at Lets Rock the Hotel.

In This Episode, Holly Reveals:

  • Her favorite customer success story, and she shares a difficult guest situation and how she dealt with it.
  • Some tips on how hotels can maximize their revenue strategies, what key metrics she looks at, and in her opinion, where the GM come into this picture.
  • How hotels can gain more brand-loyal customers, even when the guests comes in via an OTA.
  • Something she sees hotel managers and owners getting bogged down with that they could easily delegate, but choose not to.
  • Her course, lets rock the hotel, which is a 9-module program for aspiring hotel general managers on how to effectively communicate, delegate and manage priorities to achieve management success.

Download the FREE Guide

15 Must Ask Interview Questions When Hiring for Front Desk Agents

Resources & Links

Holly Arora

Lets Rock The Hotel

LODGING LEADERS
Back to Top