LODGING LEADERS

131 | Let’s Rock the Hotel with Holly Arora

LODGING LEADERS

Born and raised in Rhode Island, Holly began her hospitality journey at the age of 13 as a housekeeper. Like many hoteliers, she slowly worked her way up through the ranks. By the age of 30, she was managing a hotel, and by 33, she became the General Manager at a Hampton Inn. Today, Holly is a full time mom and chief educator at Lets Rock the Hotel.

In This Episode, Holly Reveals:

  • Her favorite customer success story, and she shares a difficult guest situation and how she dealt with it.
  • Some tips on how hotels can maximize their revenue strategies, what key metrics she looks at, and in her opinion, where the GM come into this picture.
  • How hotels can gain more brand-loyal customers, even when the guests comes in via an OTA.
  • Something she sees hotel managers and owners getting bogged down with that they could easily delegate, but choose not to.
  • Her course, lets rock the hotel, which is a 9-module program for aspiring hotel general managers on how to effectively communicate, delegate and manage priorities to achieve management success.

Download the FREE Guide

15 Must Ask Interview Questions When Hiring for Front Desk Agents

Resources & Links

Holly Arora

Lets Rock The Hotel

LODGING LEADERS
  • 329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals

    Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.

  • 328 | Curb Appeal: Hotels’ refreshed images designed to attract road trippers

    Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.

Back to Top