LODGING LEADERS
132 | Practical Hospitality Consulting for Today’s Hotelier with Chip Elbers
LODGING LEADERS
Chip is a hospitality veteran and he’s been serving the industry for more than 30 years. He’s done it all – from washing dishes, to the front desk, Assistant GM, General Manager, Sales Manager, COO, CDO, VP and more. For over 20 years, Chip served America’s Best Franchising as the brand grew from just a few properties to a portfolio of nearly 300. After ABF was acquired by Vantage Hospitality a couple years ago, Chip began his hospitality consultancy, and he has helped multiple development and management groups not only grow profits, but identify key areas for improvement.
In This Episode, Chip Reveals:
- What worked for hoteliers 10-20 years ago won’t work in today’s world, from a younger generation of travelers, to new technologies, to stiffer competition.
- How he approaches a new consulting opportunity, what he looks at, and how he uncovers the nuggets of gold that will separate his new client from the competition.
- The importance of observing how the leadership interacts with the staff, as well as the guests, to get a feel for the heart of the property and establish a baseline for the property to build upon.
- Why he starts by focusing on the things a hotel is doing well, finding ways to tweak them to make it even better, then addresses the areas that need improvement in a practical, actionable way, so the hotel can not only implement them, they have the tools and action plan to carry that out long after his assignment is complete.
Resources & Links
- chip@chipelbers.com
- Chip’s Website
- Chip on LinkedIn
- Chip on Twitter
- Chip on Facebook
- Mobile: (404) 202-8377
LODGING LEADERS
-
326 | Make a New Plan: CHMWarnick and Pinnacle Advisory partnership signals what’s ahead for hotel industry
CHMWarnick and Pinnacle Advisory Group in April announced their decision to strategically align their businesses and bring more services and solutions to a hotel industry still in the throes of the coronavirus crisis. While properties in many markets are experiencing a business revival led by leisure travel, many others continue to work their way out of a maze of financial challenges. Lodging Leaders explores the partnership and what it signals for the industry as it pushes toward a post-pandemic recovery.
-
325 | Unique Experience: Independent boutique hotels rebuild the post-pandemic playing field
Frances Kiradjian understands resiliency. The Los Angeles businesswoman founded Boutique & Lifestyle Leaders Association 12 years ago at the dawn of the Great Recession. Today, the association boasts hundreds of members from all over the world and is the hallmark for independent boutique lifestyle hotels. During the pandemic year 2020, Kiradjian watched boutique hoteliers dig deep for creativity, operational courage and a positive outlook as the hotel industry quickly spiraled into crisis mode. Episode 325 of Lodging Leaders podcast features Kiradjian in the third and final installment of its series on independent hotels doing business amid the coronavirus crisis.