133 | GDPR Compliance with HFTP COO Lucinda Hart


Lucinda Hart, CAE, MBA, has over 22 years of association management and customer service experience in the areas of human resources, certification, membership, chapter relations, conferences/trade shows, nonprofit legal issues, and governance and administration. As HFTP Chief Operations Officer, Lucinda is responsible for the day-to-day operations of the association, managing 30 staff members, as well as representing HFTP at numerous industry global events.

Lucinda received her Bachelor of Arts in Human Resource Management and her Master of Business Administration in Organizational Leadership and Management from Concordia University Texas. She is also a Certified Association Executive (CAE). Lucinda was awarded the Professional Excellence Award from the Texas Society of Association Executives (TSAE). She serves as a mentor for Leadership TSAE and Concordia University Texas.

Hospitality Financial and Technology Professionals (HFTP®) established in 1952, is an international, nonprofit association, headquartered in Austin, Texas, USA, with offices in Hong Kong, United Kingdom and the Netherlands. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with members and stakeholders spanning across the globe. HFTP uniquely understands the industry’s pressing issues and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. It does this via its expert networks, research, certification programs, information resources and conferences/events such as HITEC. HFTP also owns the world’s only hospitality-specific search engine, PineappleSearch.com.

In This Episode, Lucinda Reveals:

  • What GDPR is, what kinds of data are included in these guidelines, and when it goes into effect.
  • How GDPR will impact multinational companies operating within and out of the EU, and why hotels in the United States need to be aware of it.
  • The role of Data Protection Officer (DPO) and how a hotel can determine if they need one.
  • Who might be responsible if their is a data breach, and the type of fines you can expect if you’re found to be non-compliant.

Resources & Links

Lucinda Hart

Hospitality Financial and Technology Professionals (HFTP)

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