Jon is a motivational keynote speaker who works with organizations who want to create a culture of peak performance backed by purpose and passion. As an opening Keynote speaker, closing keynote speaker or combination of keynote and conference emcee, his quality, customization and energy is unsurpassed. Jon holds a Bachelors Degree in Communications Systems Management and Interpersonal Communications from Ohio University.
His recent experience as a guest at the Hilton Sonoma Wine Country hotel in Santa Rosa, CA on the evening of October 8-9, 2017.
That night, Jon was one of many hotel guests completely unaware of a rapidly developing emergency in which 200 acres of burning wildfires, progressed to 20,000 acres in an unprecedented amount of time. In the end, the hotel burned to the ground.
While no fatalities were reported, after hearing Jon’s detailed accounting of his experience, and the lack of support he and other guests received during the evacuation, it’s a miracle that all survived.
Jon’s Blog Post
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.
Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.