LODGING LEADERS
139 | Engage Your Guests in Real Time Using Artificial Intelligence with Raj Singh
LODGING LEADERS
Raj Singh is a Product Design expert from a family of hoteliers, and CEO at Go Moment, a company dedicated to making customer service instant. Go Moment’s Ivy is the world’s leading automated customer service platform for hotels.
Raj brings cross-discipline design, technology, and marketing experience from hundreds of large scale technology projects for leading brands like Virgin, Lady Gaga, and HEB Grocery Company. Blending his expertise in UX and market research, Raj works alongside leaders in hospitality to address the industry’s needs using next-generation technologies like Artificial Intelligence, automation, and IoT. In partnership with IBM Watson, Go Moment’s Ivy platform automates 75% of guest communication and is currently available to millions of hotel guests.
In This Episode, Raj Reveals:
- What Go Moment’s flagship product Ivy is all about and how it works.
- How guests opt in to the service, whether the platform integrates with the hotel’s PMS, and whether integration is required.
- How Ivy proactively checks in with the guest mid stay, and ultimately, how it can lead to an increase of favorable guest reviews.
- How quickly can they deploy a new client, whether they offer any analytics, and of course, what the typical cost is for their service.
Resources & Links
Raj Singh
- raj@gomoment.com
Go Moment
LODGING LEADERS
-
331 | Breaking Away: How to recruit and retain young hospitality professionals in a post-pandemic industry
Nicolas Graf, associate dean, clinical professor and chair of New York University’s Jonathan M. Tisch Center of Hospitality, will soon unveil the school’s new Hospitality Innovation Hub. Departure from the norms of doing business is key to the post-pandemic survival and success of the hospitality industry, says Graf. Companies that offer flexibility in thought and practice among employees will go a long way in leading the industry’s post-pandemic recovery. Episode 331 of Lodging Leaders explores what it will take for owners, operators and others invested in the industry to attract and retain bright young talent who can help build modern and sustainable hotel business models.
-
330 | Youthful Perspective: Industry leader Bijal Patel mourns the loss of ‘an entire generation’ of hospitality workers
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.