Raj Singh is a Product Design expert from a family of hoteliers, and CEO at Go Moment, a company dedicated to making customer service instant. Go Moment’s Ivy is the world’s leading automated customer service platform for hotels.
Raj brings cross-discipline design, technology, and marketing experience from hundreds of large scale technology projects for leading brands like Virgin, Lady Gaga, and HEB Grocery Company. Blending his expertise in UX and market research, Raj works alongside leaders in hospitality to address the industry’s needs using next-generation technologies like Artificial Intelligence, automation, and IoT. In partnership with IBM Watson, Go Moment’s Ivy platform automates 75% of guest communication and is currently available to millions of hotel guests.
Lodging Econometrics has tracked the hotel industry since 1998. Its global database includes new-hotel pipelines as well as renovations and brand conversions. Hotel franchisers once eager to launch new brands are focused on converting existing hotels because it’s a faster way to recover revenue lost to the COVID-19 pandemic than through new construction. In Episode 346, Lodging Leaders explores the increasing number of conversions in the U.S. hotel industry and what owners and operators need to consider before repositioning an asset.
In the first few months of the COVID-19 pandemic in the U.S., financiers anticipated a swell of distressed hotel businesses. Some raised rescue funds to respond to what they thought was a pending crisis. Though there are financial rescues taking place, the level of such activity is far below what industry advisers and fund managers expected. Commercial real estate investors positioned to act in the early days of the pandemic held off and are now just beginning to unleash their cash hoards totaling billions of dollars. Episode 345 of Lodging Leaders podcast explores the state of capital investment in the hotel industry.