Raj Singh is a Product Design expert from a family of hoteliers, and CEO at Go Moment, a company dedicated to making customer service instant. Go Moment’s Ivy is the world’s leading automated customer service platform for hotels.
Raj brings cross-discipline design, technology, and marketing experience from hundreds of large scale technology projects for leading brands like Virgin, Lady Gaga, and HEB Grocery Company. Blending his expertise in UX and market research, Raj works alongside leaders in hospitality to address the industry’s needs using next-generation technologies like Artificial Intelligence, automation, and IoT. In partnership with IBM Watson, Go Moment’s Ivy platform automates 75% of guest communication and is currently available to millions of hotel guests.
The holiday season is upon us. For many hotels, regular business tends to drop off this time of year. Seasonality takes different forms and depends on several factors, including your hotel’s target market and its location. In this episode, we find out how hoteliers can leverage the traditional retail sales season as well as the read more
Hotel industry analysts and watchers expect property renovations in the United States to surge over the next two years. They cite several reasons for the outlook, including: The industry has surpassed the peak of its recovery from the Great Recession; A slowdown in revenue growth is predicted for this year and next; The leveling off read more