LODGING LEADERS
139 | Engage Your Guests in Real Time Using Artificial Intelligence with Raj Singh
LODGING LEADERS
Raj Singh is a Product Design expert from a family of hoteliers, and CEO at Go Moment, a company dedicated to making customer service instant. Go Moment’s Ivy is the world’s leading automated customer service platform for hotels.
Raj brings cross-discipline design, technology, and marketing experience from hundreds of large scale technology projects for leading brands like Virgin, Lady Gaga, and HEB Grocery Company. Blending his expertise in UX and market research, Raj works alongside leaders in hospitality to address the industry’s needs using next-generation technologies like Artificial Intelligence, automation, and IoT. In partnership with IBM Watson, Go Moment’s Ivy platform automates 75% of guest communication and is currently available to millions of hotel guests.
In This Episode, Raj Reveals:
- What Go Moment’s flagship product Ivy is all about and how it works.
- How guests opt in to the service, whether the platform integrates with the hotel’s PMS, and whether integration is required.
- How Ivy proactively checks in with the guest mid stay, and ultimately, how it can lead to an increase of favorable guest reviews.
- How quickly can they deploy a new client, whether they offer any analytics, and of course, what the typical cost is for their service.
Resources & Links
Raj Singh
- raj@gomoment.com
Go Moment
LODGING LEADERS
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317 | Together Again: U.S. hotel industry begins to see return of small meetings
Ginny Morrison of Evanston, Illinois, is a 33-year veteran of Spire Hospitality, a hotel management company with a portfolio that spans coast-to-coast. As vice president of sales and marketing, Morrison saw the coronavirus pandemic decimate the meetings business. More than a year later, she’s witnessing a comeback as small-meeting planners are actively booking events for the last half of 2021 and beyond. As public health agencies expand COVID-19 vaccination programs across the U.S. and states ease up on public-gathering restrictions designed to keep the virus at bay, the hotel industry is seeing small meetings begin a comeback. In Episode 317, Long Live Lodging covers the state of the small-meetings sector and how hotels can grab their share of the meetings business during and post-pandemic. This report is part of our ongoing coverage about the coronavirus pandemic and its impact on the hospitality industry.
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316 | Pandemic Trailblazer: Hunter Hotel Investment Conference leads lodging industry’s 2021 event circuit
The Hunter Hotel Investment Conference will be the industry’s first large event to be held during the coronavirus pandemic. The Atlanta event will be a hybrid format of in-person and virtual access, also an industry first. Lee Hunter, chairman of the conference, knows the level of expectation is high among other conference planners as well as industry professionals eager to network after more than a yearlong hiatus. Episode 316 of Lodging Leaders podcast features Hunter as he tells what it takes to re-launch the industry’s conference circuit amid the COVID-19 outbreak.