LODGING LEADERS
143 | Artificial Intelligence for Labor Management with Nigel Beck
LODGING LEADERS
Nigel is CEO and Founder of When Labs: artificial intelligence for augmenting management, driving compliance, employee engagement, retention, and productivity.
Nigel’s passion for HR and management comes from over two decades of building and managing teams from two to thousands around the globe, and led to his acquisition of Kenexa, a human capital management company, the 6th largest acquisition IBM had ever made.
Nigel is a proven leader and innovator. As founding CTO of Footprint Software, a fintech startup, he engineered the largest retail banking system of its kind, building the fastest growing startup in Canada at the time, which sold to IBM. There, he architected IBM’s entry into Open Source software, making IBM the first major corporation to embrace Linux and Apache, and was founding product line manager for their most successful organic software product of the last two decades, WebSphere. Along the way, he founded one of the earliest commercial bot companies, liketribe, which used artificial intelligence and social graph data to provide personalized recommendations.
In This Episode, Nigel Reveals:
- The vision behind his company, Whenlabs, the problem they’re solving, and who they serve.
- What digital managers are, the benefit they offer hoteliers, and Nigel gives a couple examples of things a digital manager can fix.
- How their software connects within the existing technology at the property, how it works, how hard it is to use, and whether receiving direction by a digital manager feels inhuman to your staff.
- The cost for their services.
Resources & Links
Nigel Beck
When Labs
LODGING LEADERS
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341 | One Big Happy: Travel survey reveals how hotels can attract families
Rainer Jenss of Nyack, New York, founded the Family Travel Association seven years ago to help parents and caregivers introduce children to the world through travel, whether that’s a yearlong trip around the world that Jenss and his family took or a weekend getaway to a nearby destination. To help the travel industry gauge what parents want when they take their kids on vacation, FTA conducts an annual study. The U.S. Family Travel Survey 2021 reveals the shift in mindset the COVID-19 pandemic has created in families planning a trip over the next 12 months. Hoteliers use can use the information to generate business and boost their strategies to recover and sustain business now and other the coming months.
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340 | New Glass Ceiling: Industry leaders work to shatter barriers for women hotel owners and investors
Whether they’re new to the concept or they’ve worked in lodging for years, women are an emerging force in hotel development, investment and ownership. Several industry leaders are making significant strides in building programs that encourage and support women interested in becoming hotel owners and investors. This report examines new projects and updates the status of existing efforts by industry leaders to recruit women as owners and help them hurdle barriers such as critical access to capital.