Hoperator is a sales and messaging platform designed to help travel and hospitality businesses increase revenue, provide customer service and build guest intelligence by connecting with their potential customers and guests in their preferred messaging channel.
Chris Douglas – CEO/Cofounder
Prior to cofounding Hoperator, Chris built a career in advertising as a creative. During this time he managed creative and digital teams to develop digital campaigns and digital products for some of the world’s largest brands. His experience spans brand building, user experience, product development and digital strategy. He also holds a patent for a social gaming application.
Michael Foltz – CTO/Cofounder
Besides being an accomplished software architect, Michael owned and managed a group of award-winning hostels in Poland. During this time, he led the development of their own property management software that they licensed to other accommodations. With Hoperator, Michael combines his experience as a technologist with his passion for the travel and hospitality industry.
Wanna learn how messaging can drive revenue for hotels? This is the first in a series of Hoperator reports to come where they analyze data from their platform, share how Hoperator is being used and the opportunities it creates for hoteliers. This version of the report is exclusive to Lodging Leaders listeners.
Two viruses emerged in the U.S. this year – COVID-19 and society’s backlash against racism. The coronavirus pandemic forced hotels to close or drastically cut back on their workforces as occupancy plummeted to unprecedented lows. And America’s streets resounded with the voices of citizens protesting racism as businesses began to respond by promising new and better commitments toward diversity, inclusion and equality in hiring and promotion. In Episode 288 of Lodging Leaders podcast, we explore the issues hotels are facing in bringing back laid-off workers and recruiting new employees in the midst of a health pandemic that seems to have no end and society’s desperate call for Corporate America to get serious about ending systemic racism.
Extended-stay hotels are weathering the coronavirus crisis better than their transient cousins, according to reports. The Highland Group’s half-year report shows economy and mid-priced extended-stay hotels are faring better than upscale extended-stay accommodations. Second-quarter earnings reports from companies such as Extended Stay America prove the resiliency of the sector, especially when sales teams shift their focus to new prospects such as college students, leisure travelers who value the kitchen and essential workers in it for the long haul. Long Live Lodging examines what gives extended-stay its muscle in a weak economy. This report is part of our ongoing coverage of the coronavirus crisis and its impact on the hotel industry.