LEADERSHIP
166 | Create a Moment of Truth with Quentin McElveen
LEADERSHIP
Quentin McElveen is a graduate of the University of South Carolina, and holds a B.S. degree in Hospitality Management. He is a passionate Hotel Operations Manager who has excelled in several positions within full-service and select-service hotels. He believes that employee empowerment and communication is important to the success of hotels. As Quentin thrives in his career, he often encourages others to think big and follow their dreams, despite all challenges. Quentin’s dream is to become an owner of hotels.
In This Episode, Quentin Reveals …
- His hospitality journey and why he chose hospitality as a career.
- A couple fun strategies he uses to create what he calls a moment of truth with a guest.
- A time he dealt with a difficult guest, and what he did to make it right.
- How he establishes a good connection with his team, how he handled a difficult employee one time, and what he’s done to overcome labor challenges in his market.
- Some actionable advice for college students looking to pursue a career in the hotel industry.
Resources & Links
Quentin McElveen
- Email: mcelveeq
@gmail.com - Phone: +1 (843) 992-4320
LEADERSHIP
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341 | One Big Happy: Travel survey reveals how hotels can attract families
Rainer Jenss of Nyack, New York, founded the Family Travel Association seven years ago to help parents and caregivers introduce children to the world through travel, whether that’s a yearlong trip around the world that Jenss and his family took or a weekend getaway to a nearby destination. To help the travel industry gauge what parents want when they take their kids on vacation, FTA conducts an annual study. The U.S. Family Travel Survey 2021 reveals the shift in mindset the COVID-19 pandemic has created in families planning a trip over the next 12 months. Hoteliers use can use the information to generate business and boost their strategies to recover and sustain business now and other the coming months.
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340 | New Glass Ceiling: Industry leaders work to shatter barriers for women hotel owners and investors
Whether they’re new to the concept or they’ve worked in lodging for years, women are an emerging force in hotel development, investment and ownership. Several industry leaders are making significant strides in building programs that encourage and support women interested in becoming hotel owners and investors. This report examines new projects and updates the status of existing efforts by industry leaders to recruit women as owners and help them hurdle barriers such as critical access to capital.