LEADERSHIP
166 | Create a Moment of Truth with Quentin McElveen
LEADERSHIP
Quentin McElveen is a graduate of the University of South Carolina, and holds a B.S. degree in Hospitality Management. He is a passionate Hotel Operations Manager who has excelled in several positions within full-service and select-service hotels. He believes that employee empowerment and communication is important to the success of hotels. As Quentin thrives in his career, he often encourages others to think big and follow their dreams, despite all challenges. Quentin’s dream is to become an owner of hotels.
In This Episode, Quentin Reveals …
- His hospitality journey and why he chose hospitality as a career.
- A couple fun strategies he uses to create what he calls a moment of truth with a guest.
- A time he dealt with a difficult guest, and what he did to make it right.
- How he establishes a good connection with his team, how he handled a difficult employee one time, and what he’s done to overcome labor challenges in his market.
- Some actionable advice for college students looking to pursue a career in the hotel industry.
Resources & Links
Quentin McElveen
- Email: mcelveeq
@gmail.com - Phone: +1 (843) 992-4320
LEADERSHIP
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321 | Here to Help: Pandemic crisis fuels third-party management growth
Hotel owners and operators who believed they could go it alone before the coronavirus pandemic devastated the hotel industry are having another think and turning to third-party managers to work their way back to profitability in the post-pandemic recovery. Another trend contributing to the growth in third-party managers’ business is more commercial real estate investors armed with cash entering the hotel sector and in need of an experienced operations team. Episode 321 of Lodging Leaders podcast explores the growth of third-party management companies over the past 12 months. This report is part of Lodging Leaders’ coverage of the coronavirus crisis and its impact on the hospitality industry.
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