LODGING LEADERS
177 | The Hotel PMS: Past, Present and Future with Gary Gibb
LODGING LEADERS
Gary Gibb is Founder and President of AutoClerk, Inc. – a Northern California based software company that provides powerful hospitality technology solutions for independent properties, management companies, and hotel chains.
Gary is a graduate of the University of California San Diego with a degree in Applied Physics & Information Sciences. Prior to founding AutoClerk, he worked as a programmer for the operating systems software company, Network Consulting of Vancouver, BC, Canada, as well as a hotel management company, Thunderbird Management, of Oakland, California.
In This Episode, Gary Reveals …
- What a hotel Property Management System (PMS) is, what it does, and how it has evolved over the years.
- What makes a PMS great, including powerful integrations to other systems to provide a complete solution.
- The differences between an interface vs integration, and why you should care.
- The security issues you should be aware of, and the difference between premise-based systems versus cloud-based systems.
- What the future looks like, and as you heard in the opening soundbite, Gary feels blockchain is where it’s all gonna go.
Resources & Links
Gary Gibb
- Email: gibb@autoclerk.com
- mobile: (925) 324-1729
AutoClerk, Inc.
LODGING LEADERS
-
330 | Youthful Perspective: Industry leader Bijal Patel mourns the loss of ‘an entire generation’ of hospitality workers
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
-
329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.