John Matson is the Managing Director of Voyager HQ, a club bringing together startup founders, corporate partners, and investors in the travel, tourism, and hospitality industry. Since their start in the summer of 2016, Voyager HQ has grown to a community of over 1,000 members, dozens of partners, and hundreds of investors in over 55 countries.
When he is not connecting the travel industry, John is the Programming Chair and Co-Founder for the NYC Innovation Collective, a nonprofit alliance of NYC’s top technology organizations working together to support program leaders of incubators, accelerators, and startup communities, along with the Co-Director of Startup Grind chapter in NYC, a monthly speaker series to educate, motivate, and connect entrepreneurs in over 300 cities around the world.
In his spare time, John co-hosts two podcasts, Travel is Your Business, focusing on the intersection of travel, business, and technology, and 5to9, a podcast interviewing people who pursue passions through side projects outside their 9 to 5 jobs.
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.
Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.