LODGING LEADERS
185 | Hampton by Hilton Enters Middle East Market with Shruti Gandhi Buckley
LODGING LEADERS
Shruti Gandhi Buckley is global head of Hampton by Hilton. In her role, Buckley is responsible for the overall brand strategy, which includes driving brand growth and development, diversifying and increasing revenue and sustaining customer loyalty. With a deep understanding of the hospitality business, Buckley fosters innovation and success for Hampton by Hilton, Hilton’s largest brand, which has more than 2,300 properties globally with 620 on the horizon, marking the largest pipeline in brand history.
In This Episode, Shruti Reveals …
- The vision behind Hilton’s expansion into the Middle East, and why they chose Dubai as the location for the largest property in their portfolio.
- The property itself, and as you heard in the opening soundbite, they paid attention to every detail.
- The market in Dubai, and the kind of travelers they expect this property will attract.
- They have a female GM – Nayla Chowdhury – at the helm of the new Dubai property, and Shruti gives advice to women looking to succeed in the hospitality industry.
- And, we talk about what’s next for Hampton by Hilton.
Resources & Links
Shruti Gandhi Buckley
Hilton
LODGING LEADERS
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330 | Youthful Perspective: Industry leader Bijal Patel mourns the loss of ‘an entire generation’ of hospitality workers
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
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329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.