LODGING LEADERS
189 | Hospitality Operations Built on Proven Principles with Adam Knight
LODGING LEADERS
Adam Knight is a 20+ year veteran of the luxury hotel industry and owner of Proven Principles, a hospitality consulting firm that helps vacation rental owners and customer service focused businesses drive better performance, productivity and profitability with best-in-class operations strategy, employee training and project management.
In This Episode, Adam reveals …
- How managers can go about building the best team, and the best way to get a team working towards a common goal.
- How managers can give purpose to the work that their employees perform.
- Some of the roadblocks that managers deal with in training or developing their teams, and what to do when an employee is working against you.
- How to build a strong internal culture – one where employees are raving fans of what they are doing.
Resources & Links
Adam Knight
- Email: adam@theprovenprinciples.com
The Proven Principles
LODGING LEADERS
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276 | A Measured Response: Hotel industry hires for diversity but fails with inclusion
Many companies in the hotel industry claim they practice diversity in their hiring practices. When questioned about how many Black people they employ, most companies can back up their hiring outcomes with data. That’s all well and good, but what’s missing in most employment demographics is a measurement of how inclusive the company is not read more
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275 | ‘Inclusion is a Myth’: Next Generation in Lodging challenges industry’s status quo on race and diversity
Imagine holding a conference on racism, diversity and inclusion in Corporate America and seeing your event invaded by outsiders shouting racial epithets and vulgarities while flying both the Nazi and American flags. Actually, there is no need to imagine it because it happened earlier this month during a digital event organized by the founders of read more