LODGING LEADERS
189 | Hospitality Operations Built on Proven Principles with Adam Knight
LODGING LEADERS
Adam Knight is a 20+ year veteran of the luxury hotel industry and owner of Proven Principles, a hospitality consulting firm that helps vacation rental owners and customer service focused businesses drive better performance, productivity and profitability with best-in-class operations strategy, employee training and project management.
In This Episode, Adam reveals …
- How managers can go about building the best team, and the best way to get a team working towards a common goal.
- How managers can give purpose to the work that their employees perform.
- Some of the roadblocks that managers deal with in training or developing their teams, and what to do when an employee is working against you.
- How to build a strong internal culture – one where employees are raving fans of what they are doing.
Resources & Links
Adam Knight
- Email: adam@theprovenprinciples.com
The Proven Principles
LODGING LEADERS
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329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.
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328 | Curb Appeal: Hotels’ refreshed images designed to attract road trippers
Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.