LEADERSHIP
195 | The Internal Experience (iX) Leadership Framework with Rachel Headley
LEADERSHIP
Dr. Rachel MK Headley has been in the trenches, dealing with unspoken conversations, barriers to team goals and success, and figuring out how to achieve impossible goals demanded by executive leadership. She believes the internal experience (iX) of an organization is a leadership choice. Partnering with Meg Manke at the Rose Group Int’l, they developed the critical, new (and practical) iX leadership framework. Rachel is a TEDx speaker and has spoken on stage in front of over 12,000 people. She is a Forbes Coaches Council contributor and serves on the Council of Trustees for South Dakota State University. She is a Mensa PhD scientist, a certified Project Management Professional, a global citizen, a choral singer, and an art patroness.
In This Episode, Rachael reveals …
- The internal experience (iX) leadership framework – what it is, how it works, and how to go about crafting an exceptional internal experience.
- iX as an organization’s culture, and the impact it has on employee success and retention.
- How to identify various culture types within your organization, their impact on productivity, and how can you leverage (and embrace) various culture types within your organization for sustainable success.
- How to navigate challenging times within an organization, and transform company tensions.
Resources & Links
Rachel Headley
- email: rachel@rosegroupintl.com
Rose Group Int’l
LEADERSHIP
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329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.
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328 | Curb Appeal: Hotels’ refreshed images designed to attract road trippers
Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.