Many hotel-business experts believe an industry downturn is at hand.
Some say it will happen as soon as next year. Others expect business to slow in 2021.
So, is the forecasted slowdown based on fact, an economic algorithm, or is it more of a gut feeling?
In this episode of Lodging Leaders we try to answer this question. We also find out what hotel owners should be doing today to prepare for a slowing of business tomorrow.
We talk to Mark Woodworth and Robert Mandelbaum, analysts with CBRE Hotels Americas Research; Paul Breslin of consulting firm Horwath HTL; and Susan Barry of Hive Marketing, who offers tips on how to get your hotel recession ready.
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.