It’s no secret the hospitality industry in America is in dire need of skilled employees. Many hotel owners and operators continually seek ways to attract and keep talent.
The Bureau of Labor Statistics says the hospitality industry has a turnover rate of nearly 75 percent per year, compared to a healthy rate of 10 to 15 percent.
Turnover costs money, not only in lost productivity, but also in the company’s investment in each worker … and the cost to train a replacement.
The greater the job responsibility, the higher the cost of replacement – from about $3,000 for an entry-level employee to $8,000 for a manager, reports Daily Pay.
In a search for ways to train and retain hospitality leaders, companies have turned to the American Hotel and Lodging Association.
Last year, a group of hotel management businesses and the association’s educational foundation teamed up to create a lodging manager apprenticeship program.
Several hundred apprentices signed on to learn the different aspects of running a hotel through hands-on training, online courses and one-to-one mentorship.
In this episode, we hear from Rosanna Maietta, president of the American Hotel Lodging Educational Foundation, and apprentice Daniel Ovichegan, who came to the U.S. from Mumbai, India, to pursue his dream career in hospitality.
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging talent. Lodging Leaders spotlights Patel, who represents a leadership demographic that is fighting for the life of the hospitality industry as they watch their peers veer toward other career paths.
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.