231 | Culture Club: Your hotel’s work environment may be bad for business (Labor and Hiring Part 1)


Is your hotel a fun place to work? Do your employees look forward to spending their day at your hotel?

If the answers are no, then your business is in trouble.

Do you have difficulty keeping good employees? Do you see staff members whispering in huddled groups? Do you or your supervisors work behind closed doors?

If the answers are yes, then your business is in trouble.

Many hotel managers know how to build a culture of service to attract guests. At the same time, they may overlook the needs and expectations of the other people in the building.

Successful leaders not only focus on creating positive experiences that acquire guests and build customer loyalty, they expand those strategies to the hotel’s workforce to attract and keep good employees.

This episode of Lodging Leaders explores the concept of workplace culture, and why it matters, especially in today’s tight labor market.

We talk about how a positive work environment can make your hotel business, and how a toxic atmosphere can break it.

We interview Del Ross, chief revenue officer at Hotel Effectiveness; Carrie David, chief human resources officer at Interstate Hotels & Resorts; Chris Bennis, a recruiter with Snelling Hospitality; Bryan DeCort, executive vice president at Hotel Equities; and Nancy Curtin Morris, vice president of learning and people development at Hotel Equities.

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