Is your hotel a fun place to work? Do your employees look forward to spending their day at your hotel?
If the answers are no, then your business is in trouble.
Do you have difficulty keeping good employees? Do you see staff members whispering in huddled groups? Do you or your supervisors work behind closed doors?
If the answers are yes, then your business is in trouble.
Many hotel managers know how to build a culture of service to attract guests. At the same time, they may overlook the needs and expectations of the other people in the building.
Successful leaders not only focus on creating positive experiences that acquire guests and build customer loyalty, they expand those strategies to the hotel’s workforce to attract and keep good employees.
This episode of Lodging Leaders explores the concept of workplace culture, and why it matters, especially in today’s tight labor market.
We talk about how a positive work environment can make your hotel business, and how a toxic atmosphere can break it.
We interview Del Ross, chief revenue officer at Hotel Effectiveness; Carrie David, chief human resources officer at Interstate Hotels & Resorts; Chris Bennis, a recruiter with Snelling Hospitality; Bryan DeCort, executive vice president at Hotel Equities; and Nancy Curtin Morris, vice president of learning and people development at Hotel Equities.
Resources and Links
It’s often said the U.S. hotel industry is a street-corner business. With that point of view, it may not take much for a hotel operator to panic and set off a price war on your block. The industry fell victim to mindless discounting in the days immediately after 9/11 and during the depth of the read more
At the peak of a great upward climb from the Great Recession, the U.S. lodging industry is seeing a leveling off in business performance. During the 25th annual Lodging Conference in Phoenix last week, many industry experts talked about a new normal of muted revenue gains and thinner profit margins as expenses continue to grow. read more