It’s a given in today’s technological age that you operate a hotel business that depends on technology to process customer credit card purchases and to store personal information about your guests that helps you serve them better.
In addition, you probably are aware of cybercrime and that nefarious hackers frequently target payment systems. You’ve done all you can to make sure your customers’ data is secure, even adhering to payment card industry data security standards or PCI DSS and other processing protocols such as the European Union’s general data protection regulation or GDPR.
While it’s a smart move to be PCI and GDPR compliant, that does not fully guarantee your hotel data is safe from hackers.
There is more you can do.
If you think the threat is just too big to handle, know this: A data breach at your business is probable and it will cost you a lot of money.
A new IBM report notes the average cost of a data breach in a U.S. business is more than $8 million. Most of the cost is the result of lost business, meaning travelers stop coming to your hotel because they don’t trust the security of the technology.
The bigger the loss of data and the longer the breach goes undetected, the more it will cost you.
In this episode, Lodging Leaders explores the topic of cyber security and what steps you can take to protect your business information.
Co-host Judy Maxwell attended the HFTP’s 2019 Annual Convention in Orlando, Florida, last month. She covered presentations on cyber security and interviewed the presenters.
Included in this report are Ron Hardin, director of information technology at Sandestin Golf and Beach Resort; Paul West, a risk management and technical adviser at GapSpot!; Jen Stone, senior security analyst with SecurityMetrics; and Scott Boren of Boren & Associates, a compliance auditor.
Resources and Links
Ginny Morrison of Evanston, Illinois, is a 33-year veteran of Spire Hospitality, a hotel management company with a portfolio that spans coast-to-coast. As vice president of sales and marketing, Morrison saw the coronavirus pandemic decimate the meetings business. More than a year later, she’s witnessing a comeback as small-meeting planners are actively booking events for the last half of 2021 and beyond. As public health agencies expand COVID-19 vaccination programs across the U.S. and states ease up on public-gathering restrictions designed to keep the virus at bay, the hotel industry is seeing small meetings begin a comeback. In Episode 317, Long Live Lodging covers the state of the small-meetings sector and how hotels can grab their share of the meetings business during and post-pandemic. This report is part of our ongoing coverage about the coronavirus pandemic and its impact on the hospitality industry.
The Hunter Hotel Investment Conference will be the industry’s first large event to be held during the coronavirus pandemic. The Atlanta event will be a hybrid format of in-person and virtual access, also an industry first. Lee Hunter, chairman of the conference, knows the level of expectation is high among other conference planners as well as industry professionals eager to network after more than a yearlong hiatus. Episode 316 of Lodging Leaders podcast features Hunter as he tells what it takes to re-launch the industry’s conference circuit amid the COVID-19 outbreak.