243 | Don’t Leave Me Now: How to reduce employee turnover


The annual employee turnover rate in the U.S. hospitality industry is 70 percent.

When compared with 10 to 25 percent at other industries, the rate at which people leave hospitality jobs is at a “disastrous level,” said one of the experts we interviewed about recruiting and retaining employees.

In this episode of Lodging Leaders, we report exclusive data on retention and turnover rates.

Guests also offer practical solutions to the problem, including better managing labor costs to be able to give employees a pay raise.

Overall, the experts agree that creating awareness about the opportunities to build a meaningful career should be the central strategy to recruiting and retaining employees.

We feature Ron Mitchell CEO of Virgil Holdings, which owns Hcareers, a recruitment website; Del Ross, chief revenue officer at Hotel Effectiveness, which helps hotels manage labor costs; Davonne Reaves, CEO of The Vonne Group, a hospitality consulting firm; and Sarah Smart, vice president of global recruitment at Hilton Worldwide.

Resources and Links

  • 311 | Shelters From the Norm: Hotels used for hospitals and housing face unexpected problems

    A year ago, Darshan Patel, CEO of Hotel Investment Group in San Diego, California, was one of the first hoteliers in the U.S. to step up and offer properties to overwhelmed hospitals seeking places to care for COVID and non-COVID patients as well as vulnerable populations. As the crisis eases and Hotel Investment Group works to return the hotels to business, Patel is negotiating with local governments to pay for the wear and tear on the properties. Patel is not alone as many hoteliers are unexpectedly dealing with problems that state and local governments’ urgent decisions have created, including property damage, increased costs and eviction bans. This report is the second in a two-part series examining the pros and cons of opening hotels to alternative uses during the pandemic. It is part of Long Live Lodging’s special coverage of the coronavirus crisis and its impact on the hospitality industry.

  • 310 | Hotels Convert to Housing: Federal COVID-19-relief funds fuel transactions

    Dhruv Patel, president of Ridgemont Hospitality, in October shared a bittersweet moment with his parents, Pravin and Sima Patel, when the family business sold the first motel that Pravin had built from the ground up more than 30 years ago. But they rest assured knowing it was the right decision because the 22-room property is being converted into affordable housing for military veterans at risk of homelessness. The transaction is among hundreds taking place across the U.S. as state and local governments work with non-profit agencies to create affordable housing solutions for vulnerable populations amid the COVID-19 pandemic. In Episode 310 Long Live Lodging reports on the financial and legal aspects of what it takes to convert a hotel into long-term housing. This report is part of Long Live Lodging’s special coverage of the coronavirus crisis and its impact on the hospitality industry.

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