248 | Recipe for Success: Hotel F&B gets a redo


About 25 years ago, as the number of limited service hotels in the U.S. began to grow, hotel franchisers began to add perceived value to their brands by offering guests a free breakfast.

Today, the lines are blurring between limited and full service as hotels add a variety of paid and free food and beverage options no matter the chain-scale classification or price segment.

During the Americas Lodging Investment Summit in Los Angeles last week, Lodging Leaders interviewed hoteliers, restaurateurs and brand designers who are remaking existing F&B programs or introducing new dining concepts in hotels.

In today’s episode we feature Danica Boyd, global head of Wyndham Garden; Steve Palmer, restaurateur and managing partner of Indigo Road Hospitality Group, and Larry Spelts, president of its new hotel division; Tom Horwitz and Adrianne Korczynski of NELSON Worldwide, a hotel design and branding company; and Matthew J. Stone, associate professor of recreation, hospitality and parks management at California State University, Chico, and one of the researchers of the newly released report on culinary travel trends from the World Food Travel Association.

Resources and Links

  • 329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals

    Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans with Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. Episode 329 of Lodging Leaders podcast reports on how the ADA defines a service animal and how a hotel is legally obligated to serve a guest who comes with a dog or any other animal.

  • 328 | Curb Appeal: Hotels’ refreshed images designed to attract road trippers

    Nearly 48 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a comeback driven by domestic travelers. Lodging Leaders podcast explores the importance of a hotel’s curb appeal as hoteliers think of ways to attract travelers seeking safety and assurance as the nation emerges from the coronavirus pandemic.

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